Title:  Account Lead

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Job Summary

The Account Lead, Web Account will be responsible for overseeing the delivery of web and digital solutions for a defined client account. You will manage multiple work streams, coordinate between business stakeholders, technical teams (onshore/offshore), ensure quality, timeliness, cost and risk controls are in place, and drive continuous improvement of delivery operations. You will act as the key delivery partner for the client, ensuring operational excellence and high client satisfaction.

Key Responsibilities

Lead the end-to-end delivery of web or digital projects (websites, microsites, landing pages, integrations) within the assigned account.

Act as the single point of contact for delivery operations for the client account – aligning with client stakeholders, internal teams (business, technology, QA, operations) and offshore/offsite teams.

Develop and maintain delivery plans, track project status, milestones, dependencies, risks and issues; drive timely escalation and resolution.

Ensure delivery is aligned with the account’s contract/SOW (Statement of Work), scope, budget, schedule and quality expectations.

Oversee resource allocation (onshore/offshore), vendor management (if applicable) and cost control for the account.

Monitor account delivery health through operational metrics (e.g., on-time delivery, defect rates, budget variance, client satisfaction) and drive continuous improvement.

Facilitate cross‐functional collaboration—business stakeholders (marketing, brand, digital), technical leads (web dev, UX, analytics), operations support, offshore delivery.

Ensure adherence to process standards (project management, QA, change management, documentation) and deployment of best practices.

Lead team(s) in execution – coaching, mentoring, performance management, fostering a high-performance delivery culture.

Drive account growth opportunities by identifying operational efficiencies, upsell/expansion possibilities, improved delivery models.

Facilitate client review / status meetings, provide clear presentation of delivery performance, risks, opportunities and action plans.

Manage and drive compliance (legal/medical/regulatory) aspects as relevant in web/digital operations in healthcare / life sciences.

Work on continuous optimisation of web assets (performance, usability, analytics, SEO) through collaboration with analytics and digital teams.

Good to have

Required Qualifications & Experience

Bachelor’s degree in Engineering / Computer Science / Business / relevant discipline (Master’s / MBA is a plus).

Experience: 5-8+ years of delivery / project / account management in web or digital projects; in a role managing client-facing account delivery is preferred.

Proven experience managing web applications, digital platforms, websites or related solutions—preferably in life sciences, healthcare, pharmaceutical or regulated environment.

Strong knowledge of web technologies, digital delivery lifecycle, QA & deployment processes.

Experience in managing distributed teams (onshore/offshore), vendor relationships, multi-service lines.

Excellent stakeholder management and communication skills; ability to interact with senior client stakeholders.

Strong project management acumen—planning, scheduling, tracking, risk & issue management, financial oversight (budget, margin).

Analytical mindset, process orientation, and ability to drive continual improvement.

Tools & Methodologies: familiarity with agile & waterfall methodologies, project management tools (Jira/Confluence or similar), MS Office (Excel, PowerPoint).

Ability to work in fast-paced, dynamic environment, manage multiple work streams concurrently and adapt to changing priorities.

Desirable / Good-to-Have Skills

Experience in healthcare / life sciences digital programmes.

Understanding of web analytics, SEO, tag management, digital marketing operations.

Certification(s): PMP, ScrumMaster, Agile Certification.

Experience in multi-service line portfolios (e.g., web + mobile + omnichannel).

Experience in financial tracking of account (revenue, cost, margin) and commercial acumen.

Experience with offshore delivery and global time-zones.

Key Competencies & Behaviours

Client-centric focus: anticipate client needs, deliver exceptional experience.

Leadership and team building: motivate, coach, develop delivery teams.

Communication & Influencing: clear articulation, managing up & down, stakeholder alignment.

Problem solving & decision making: escalate proactively, drive resolutions and corrective actions.

Process & Quality orientation: seek efficiency, standardization, prevention over cure.

Adaptability & resilience: manage change, ambiguous requirements, evolving priorities.

Success Metrics

On-time delivery of agreed milestones / projects within scope and budget.

Client satisfaction (as measured via reviews / feedback).

Delivery quality: low defect/issue rates, minimal escalations.

Financial health of the account: cost control, margin protection, revenue growth opportunities.

Team engagement and retention: low attrition, high productivity.

Continuous improvement: implementation of process enhancements, operational efficiencies.

•    Experience in Project Management tools, familiar in MS office, working knowledge of latest technologies.
•    Experience in SVN, Confluence, JIRA, Kanban boards or similar service mgmt would be an added advantage.
•    Experience at working both independently and in a team, collaborative environment is essential.
•    Strong written and oral communication / presentation skills
•    Passion for networking and updating with the latest technology developments and relate it to various projects.
•    Adept at conducting research into project-related issues and products, able to learn, understand, and apply the same.
•    Experience in Life-science organizations would be an added advantage.
•    Ability to create RCA documents and manage escalations.
•    Any Bachelor’s Degree or Master Degree

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.