Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Role – Agentforce Technical Lead

Roles & Responsibilities:
•    Manage the administration, analysis, design, development, and ongoing maintenance of Agentforce
•    Take charge of the technical delivery of Agentforce AI solutions, ensuring seamless and successful implementations from a technical perspective.
•    Lead the integration of diverse technologies with Data Cloud & Agentforce, covering data modeling, architecture, and cross-product data mapping.
•    Design and build advanced customizations within Agentforce
•    Work on Agentforce, designing and developing AGENTs solutions leveraging the full Salesforce technology stack 
•    Work closely with both internal and external teams to identify data gaps and propose effective implementation strategies.
•    Lead Agentic Proof of Concept (PoC) projects and enable integrations with other platforms like AWS Pinpoint, Oracle Cloud, and SFMC.
•    Perform data profiling on existing marketing datasets, establishing data governance frameworks and standardization protocols.
•    Oversee and manage technical project teams, both onshore and offshore.
•    Facilitate workshops and engage with clients to evaluate the trade-offs between configuration and coding approaches.
•    Stay up to date with Salesforce's latest innovations and incorporate new features to enhance business operations and customer engagement.

Desired Profile : 
•    6-8 years of overall experience, with minimum 3+ years in the Salesforce ecosystem (Salesforce Marketing Cloud, Salesforce Data Cloud (CDP), Agentforce, Experience Cloud)
•    Hands-on experience developing AI agents in Agentforce or other agentic / AI platforms
•    Strong expertise in Salesforce MarTech architecture, including:
o    Data modeling & profile unification
o    Segmentation & audience management
o    Automation & orchestration across SFMC and Data Cloud
•    Hands-on experience configuring inbound and outbound data connectors for Data Cloud and SFMC
•    Strong development experience with:
o    APEX, Lightning Web Components (LWC)
o    Integration patterns (REST/SOAP APIs, MuleSoft or equivalent middleware)
o    Salesforce security, identity, and access control best practices
•    Proven ability to design scalable, high-performance solutions across multiple Salesforce Clouds
•    Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)
Good to Have:
•    Prior experience in Pharma/Life Sciences sectors.
•    Familiarity with integration methodologies and techniques, including building custom APIs for integrations between CDP and source systems.
•    Strong knowledge of SQL and Python.
•    Exposure to cloud platforms such as Snowflake or AWS in marketing or data use cases
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Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.