Title:  Associate Manager, Business Analytics

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Job Title: Business Analyst – US Patient Services (SFHC CRM)
Experience Required: 5 -10

Role Overview:
We are looking for a highly skilled Business Analyst with strong experience in US Patient Services programs and hands-on expertise with SFHC CRM (Salesforce Health Cloud). The candidate will play a key role in understanding business processes, gathering and documenting requirements, and supporting the design and implementation of CRM-based solutions that enhance patient and provider experiences.

Key Responsibilities:
•    Collaborate with Patient Services business teams to gather and analyse business requirements.
•    Act as a bridge between business stakeholders and technical teams to ensure alignment of SFHC CRM solutions with business objectives.
•    Conduct requirement workshops, user interviews, and process mapping to translate business needs into functional specifications.
•    Develop and maintain Business Requirement Documents (BRD), Functional Specification Documents (FSD), and User Stories with clear acceptance criteria.
•    Support UAT planning, execution, and issue triage, ensuring solutions meet business expectations.
•    Work closely with Salesforce architects, developers, and QA teams to validate design and functionality.
•    Analyse data and provide actionable insights to improve operational efficiency and patient engagement.
•    Ensure compliance with HIPAA and pharma data privacy guidelines.
•    Provide training, documentation, and post-deployment support to end users.

Required Skills & Experience:
•    5–10 years of experience as a Business Analyst in the Pharmaceutical / Patient Services domain.
•    Strong understanding of US Patient Support Programs (PSP) processes – Benefit Verification, Copay, PAP, Reimbursement, etc.
•    Hands-on experience working with Salesforce Health Cloud (SFHC CRM) or similar CRM platforms.
•    Proficiency in requirement elicitation, documentation, and process modelling.
•    Excellent communication, presentation, and stakeholder management skills.
•    Experience with Agile methodologies (Scrum/Kanban) and tools such as JIRA, Confluence.
•    Analytical mindset with strong problem-solving and critical-thinking abilities.

Preferred Skills:
•    Experience working with pharma clients and understanding of CRM data models for HCPs, Patients, and Case Management.
•    Salesforce certifications (e.g., Salesforce Certified Business Analyst, Health Cloud Accredited Professional) are a plus.
•    Prior experience in onshore client-facing roles supporting implementation or enhancement of patient service programs.

Soft Skills:
•    Strong interpersonal and collaboration skills.
•    Proactive and detail-oriented with an ownership mindset.
•    Ability to work in a fast-paced, dynamic, and cross-functional environment.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.