Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Must Have
Job Description: Operations Manager
Role Overview
The Operations Manager will be responsible for driving operational excellence across projects by ensuring strong delivery governance, financial discipline, client satisfaction, and people management. The role requires hands-on ownership of project execution, forecasting, capacity planning, and continuous process improvement while managing multiple stakeholders and teams.
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Key Responsibilities
• Own end-to-end operational delivery of small to large projects, ensuring adherence to scope, timelines, budgets, and quality benchmarks.
• Manage and improve project profitability through effective scope management, forecasting, budget tracking, billing accuracy, and revenue realization.
• Monitor capacity utilization, productivity, cycle times, and surplus hours to ensure optimal resource usage.
• Maintain high levels of client satisfaction through proactive communication, responsiveness, and expectation management.
• Anticipate client-side and internal delivery risks and proactively propose mitigation plans.
• Lead and manage cross-functional, multi-disciplinary teams; foster a high-performance and collaborative work environment.
• Independently manage multiple projects and priorities in a fast-paced environment.
• Participate in proposal development, effort estimation, and improving RFP-to-RFQ conversion ratios for large engagements.
• Drive up sell and cross-sell opportunities by identifying additional client needs and building sales leads through structured processes.
• Conduct regular reviews, document feedback, and ensure timely closure of actions and deliverables.
• Prepare weekly/monthly client reports and present to client
• Work with team to keep internal documents (SOP) up to date
• Drive team to ensure 100% compliances on Mandatory training and audits.
• Experience of working on Digital & print assets like banners, emailers, social media, digital panel, PDF, video etc.
• Should be flexible to work in UK/US hours
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Key Skills & Competencies
• Strong operations and project management expertise
• Financial acumen (forecasting, budgeting, revenue tracking)
• Client and stakeholder management
• People leadership and performance management
• Risk identification and mitigation
• Excellent written and verbal communication
• Ability to manage ambiguity and multiple priorities
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Qualifications & Experience
• 10+ years of experience in Operations Management, Project Management, or Account/Service Management roles
• Educational background: B.E / B.Tech / B.Sc / BCA with MBA / PGDM preferred
• Experience in digital, marketing, or consulting environments preferred
• Proven track record of managing complex projects and teams
Good to have
• Problem solving and business acumen
· Understands the problem from multiple dimensions. Solves problems in a timely fashion by generating and assessing options, evaluating implications and implementing solutions thoroughly
· Identifies and executes financial drivers of own function to enhance profitability/productivity/ market share for business growth
· Continuously seeks information from current clients and prospects to understand emerging needs and make meaningful interpretations
Must have:
Nice to have:
• Qualification: MBA
• Min 6-10 yrs. of exp in Project management & 5+yrs of exp in client facing role
• Superior communication skills
• Should have managed large teams
• Proficient in financial concepts.
• Life science / pharma background would be mandatory
• Ability to deal with multiple stake holders and manage client’s expectations
• Ability to take initiatives with excellent interpersonal skills
• Good negotiation skills
• Passion for networking and updating oneself with the latest market trends and relate it to identifying business opportunities
• Structured thinking and articulation
• Ability to manage pressure and work with multiple stakeholders "
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.