Title:  Campaign Management Lead

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role: Omnichannel Orchestrator

Description:

You will be responsible for:
• Manage Day to day operations  & Lead and guide the SFMC team
• Be the lead linker between Omnichannel  and SFMC teams (Application Technology, IT)
• Strong Project Manager skills, incl. strong organization skills
• Lead SFMC reporting by creating concise and insightful slide decks
• Familiar with how to successfully run omnichannel campaigns
• Update (SFMC) JIRA – should be well-known in how to manage Jira and how to create valuable dashboards 
• Coordinate and manage stakeholders, calls and follow ups
• Support in QA - test cases
• Optimize the work of the current SFMC team especially when it comes to the following aspects:
• Communication with the stakeholders (markets, regional and global);
• Optimize the existing request management process, namely the end-to-end project management lifecycle, from requirements analysis to go-live and hyper-care;
• Provide initial consultancy services to the business requestor(s);
• Provide insights into the omnichannel requests delivery process as a part of the whole set-up. Secure the e2e process for the SFMC deliverables as a part of that process.
• Suggesting new processes, improving documentation, revising dashboards or raising ideas for better reporting etc.
• Identify and share best practices, promote learning from one another, create synergies and avoid redundancies
• Work independently, with guidance only in complex situations
• Generate meaningful analyses and recommendations to Omnichannel Excellence Leadership when about the email as a channel for further development;
• Participate in sprint activities, in line with an agile delivery framework;
• Deliver high-quality documentation to support the channel operations incl. request-related documents, materials for Key Users and markets etc.

 Your impact:
About you:
•  Proficient knowledge of SFMC platform for email distribution – experience with Cloud Pages, SFMC Journeys, Einstein component etc.
•  Strong background in agile SCRUM agile practices and associated tools (Jira, Confluence, Slack, etc.)
•   Excellent project management skills with proven ability to drive projects in parallel with numerous countries in different time zones.
•   Solution and results-oriented with proven ability to support cross-functional projects
•   Excellent organizational, communication, and presentation skills.

Must have: Strong Knowledge of SFMC, Knowledge of Email Studio, Journey Builder, Strategic bend towards how marketing works, Track record with email marketing in/outside the pharmaceutical industry
Nice to have: Experience in Veeva, Experience of cross platform campaigns, Expertise across a broader portfolio of digital channels preferred

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.