Title:  Process Analyst

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Job Title: Process Analyst 

Job Summary:
We are looking for a results-oriented and detail-driven Process Analyst to join our Business Process Excellence team. The ideal candidate will be responsible for establishing standardized processes, driving operational efficiencies, managing transitions, and ensuring compliance across accounts. This role is pivotal in shaping scalable, sustainable process improvements that align with organizational strategy and client needs.

Key Responsibilities:
1. Process Establishment and Continuous Improvement
Define, document, and enforce standardized process workflows and checklists across service lines for consistent client onboarding, delivery, and support.

Analyze current workflows to identify inefficiencies and propose enhancements to boost productivity and reduce bottlenecks.

Facilitate cross-functional collaboration with teams like Operations, IT, Quality, and BEx to align and implement process improvement initiatives.

2. Transition Management and Tools Configuration
Lead and manage process and data tracking transitions across multiple accounts to ensure seamless integration with minimal disruption.

Coordinate with tool owners and IT to configure project management, CRM, and KPI tracking tools that reflect standardized workflows and account needs.

3. Governance, Audit Readiness, and Reporting
Support operations teams in preparing for internal/external audits, including documentation, pre-audit assessments, and timely resolution of non-conformities.

Develop standardized, automated templates for governance calls and internal reporting across business units to improve consistency and accuracy.

4. Best Practices & Knowledge Management
Build and maintain a centralized repository (e.g., SharePoint) for process documentation, metrics, audit records, and governance artifacts.

Capture and disseminate lessons learned and best practices through case studies, workshops, and internal knowledge-sharing forums.

5. Compliance, Automation & Productivity Optimization
Track and ensure compliance with productivity targets (>85% utilization across accounts); monitor project completion rates, resource allocation, and billable hours.

Identify repetitive or low-value manual tasks and lead automation initiatives in collaboration with IT or automation specialists.

6. Strategic Collaboration & Performance Management
Partner with leadership to align process initiatives with business objectives and support strategic planning.

Conduct regular performance evaluations, offer developmental feedback to team members, and guide them on defined growth paths.

Proactively manage team dynamics to maintain operational stability and ensure a zero-escalation environment.

Qualifications:
Education: Bachelor's degree in Business, Operations, Engineering, or related field. MBA or Lean Six Sigma Black Belt preferred.

Experience: 5–8 years in process improvement, business analysis, operational excellence, or transition/change management.

Certifications: Lean Six Sigma Green Belt (Black Belt preferred); experience with PMP or Agile methodologies is a plus.

Skills & Competencies:
Deep knowledge of process frameworks (Lean, Six Sigma, Kaizen, BPMN).

Proficiency with tools such as Visio, SharePoint, Power BI, JIRA, Confluence, and CRM/ERP systems.

Excellent communication, stakeholder engagement, and facilitation skills.

Ability to work with data analysts, IT teams, and process owners to develop scalable, measurable solutions.

Strong analytical and problem-solving skills with a data-driven mindset.

Experience with audit compliance and knowledge management platforms.

 

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.