Title:  Senior Associate - Client Services

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Senior Associate - Client Servicing 
 
Job Description:-
• Act as point of contact for client for project booking, requirement gathering, and timely delivery of projects with good quality
• Share detailed and Accurate Project Briefs with Production Team, and anticipate any question or queries
• Asses and provide recommendations regarding project delivery and is a point of escalation with the offshore production team • Conflict resolution, and development of solutions in support of business goals
• Build, maintain, and communicate project forecasts
• Maintain constant knowledge of current and upcoming projects and business development activities
• Arrange weekly meetings with relevant stakeholders to discuss all active projects and potential new business
• Provide comprehensive status for all projects highlighting any risk & mitigation
• Proactively identify project delivery risk, and determine optimizations to streamline the delivery process
• Manage Production resources and timelines
• Provide Clarify for Production Queries and escalate to internal management to remove barriers

Must Have:
3-5 years account management or project management experience in pharma industry.
Bachelor's degree required.
Proficiency in MS Office applications including Microsoft excel. Assertive conflict-resolution and problem-solving skills.
Clear and concise communication in both written and verbal form.
Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results.
Highly detail oriented and able to work autonomously.
Ability to manage multiple tasks and tight deadlines with confidence and ease.
Ability to prioritize and organize workload across multiple groups.
 

Good to have

 1: Business Analysis
2: Client Servicing by monitoring & controlling projects
3: Process management and compliance
4: Self-development
5: Continuously improve processes and systems
 

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.