Company Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Job Description

Program Manager — Complex, Cross-Functional Programs (B2/B3)

Role Summary

The Program Manager will own end-to-end orchestration and governance for complex, cross-functional, medium-to-long duration programs that cut across business units, geographies, and functions. This role is for an experienced program leader who can hold many moving parts together over multi-quarter to multi-year horizons — aligning diverse stakeholders, sequencing interdependent workstreams, and driving outcomes where both the destination and the path evolve over time.

These are not single-team, short-cycle projects. These are scale programs — multi-function orchestration, geo expansion, end-to-end digital transformation, M&A integration, operating-model redesign, and regulatory / compliance-driven transformations — that demand structure, influence, and a steady “no-surprises” delivery posture with minimal escalations.

We are especially keen on PMs with complex cross-functional, medium to long duration program experience — e.g. multi-function orchestration, geo expansion programs, end-to-end digital transformation, M&A integration, operating model redesign, regulatory and compliance-driven transformations, transitions etc.

Key Responsibilities

Program Orchestration & Delivery

• Own end-to-end delivery of large, complex programs spanning multiple business units, functions, and geographies over medium-to-long durations.
• Define program strategy, structure the roadmap, and break ambiguous, enterprise-scale ambitions into sequenced, interdependent workstreams with clear milestones.
• Establish and enforce program governance, operating rhythms, decision forums, and reporting standards across all workstreams.
• Manage critical path, dependencies, and cross-workstream conflicts to keep multi-quarter programs on time, on budget, and on scope.

Client Management & Experience

• Own the client relationship and experience throughout the programs — maintaining trust, transparency, and confidence at every stage.
• Treat exceptional client experience as a core program outcome — anticipate concerns, manage expectations, and ensure sponsors and clients feel the value delivered at each milestone.
• Own, track, and continuously improve client-experience metrics — Net Promoter Score (NPS) and CSAT scores— using feedback to drive concrete improvements across the program.
• Build enduring client partnerships that extend beyond the current program, positioning Indegene as a trusted long-term partner.

Stakeholder & Change Management

• Act as the senior orchestration interface across executive sponsors, function leaders, and external partners.
• Build alignment and drive crisp decisions across diverse, sometimes competing, stakeholder groups — without relying on formal authority.
• Lead change management, communications, and adoption so that program outcomes stick well beyond go-live.
• Anticipate and neutralize escalations before they reach sponsors or clients; maintain a transparent, “no-surprises” posture.

Governance, Risk & Continuous Improvement

• Establish robust governance covering scope, schedule, budget, quality, risk, benefits realization, and compliance.
• Define and track KPIs, milestones, and benefit metrics; report progress, risks, and trade-offs clearly to senior leadership.
• Proactively identify and mitigate program risks across the full lifecycle before they become roadblocks.
• Leverage data and insights to drive continuous improvement in delivery velocity, quality, and cost efficiency.

Required Experience & Qualifications

• 8+ years of program / project management experience, with a strong track record of leading complex, cross-functional, medium-to-long duration programs end to end.
• Demonstrated experience in two or more of: multi-function orchestration, geo expansion, end-to-end digital transformation, M&A integration, operating-model redesign, or regulatory / compliance-driven transformations.
• Proven ability to orchestrate across business units, functions, and geographies, managing many interdependent workstreams simultaneously.
• Strong grounding in program-management disciplines — scope, schedule, budget, quality, along with risk, critical-path, and benefits management.
• Excellent stakeholder management, change management, and executive communication skills.
• Bachelor’s degree; an MBA or equivalent advanced qualification is a strong plus.
• Recognized program certifications (PMP, PRINCE2, or equivalent).

Preferred Experience

• Experience standing up program management offices (PMOs) and governance frameworks from scratch.
• Experience in regulated or high-compliance environments — life sciences, pharmacovigilance (PV), clinical, BFSI, healthcare, etc.

Leadership Competencies

• Strong ownership mindset with a bias for execution and outcomes over the long haul.
• Ability to operate calmly under pressure, hold complexity, and resolve ambiguity.
• Structured, systems-level thinker with exceptional problem-solving skills.
• Influential leader who can align diverse teams and senior stakeholders without formal authority.

Success Metrics

• On-time, on-budget, on-scope delivery of complex programs with minimal escalations.
• Exceptional client experience, evidenced by strong and improving NPS and CSAT scores.
• Realized program benefits and sustained adoption of the target state.
• Strong sponsor, stakeholder, and client satisfaction and trust.
• Effective governance and risk management across the full program lifecycle.

Qualifications

Master’s degree/ MBA(PGDBM)