Title:  Sr Associate Business Process

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Sr. Business Process Associate

Job Summary: We are seeking a dynamic and detail-oriented Sr. Business Process Associate to drive the establishment, optimization, and governance of operational processes across multiple service lines. This role is pivotal in enhancing process efficiency, ensuring compliance, and supporting performance excellence through collaboration with cross-functional teams and leadership.

Key Responsibilities:

1. Process Establishment and Improvement Define, implement, and enforce standardized workflows and checklists. Analyze existing processes and recommend improvements to enhance efficiency and streamline operations. Partner with various departments to ensure process enhancements are aligned with business goals.

2. Transition Management and Tools Configuration Lead process transition and data tracking initiatives. Oversee configuration of internal tools for KPI and metric tracking, ensuring visibility for internal and external stakeholders.

3. Audit Preparation and Governance Support internal and external audit activities; ensure closure of non-conformities. Create and maintain standardized formats for reporting and governance meetings.

4. Best Practices and Documentation Document and disseminate best practices across service lines. Establish and maintain a centralized repository for process documents and performance metrics.

5. Compliance and Productivity Ensure adherence to productivity targets across all accounts. Identify manual, repetitive tasks and drive automation opportunities.

6. Leadership Collaboration and Team Performance Collaborate with leadership to design solutions that help meet strategic objectives. Monitor team performance, provide constructive feedback, and support career growth. Proactively ensure issue resolution with zero escalations.

7. Onboarding, Offboarding, and Org Updates Manage process updates related to employee onboarding and offboarding. Maintain and regularly update organizational structure and hierarchy.

8. Reporting and Compliance Tracking Lead compliance initiatives including mySheets calls, reporting, and follow-ups. Develop and update detailed process flows and the RAAT (Risk Assessment and Action Tracking) document.

9. RCA and Resource Management Conduct Root Cause Analyses (RCAs) for process failures and update corresponding trackers. Maintain an up-to-date resource database to ensure optimal workforce allocation.

10. SNOW Portal and Audit Documentation Generate regular and ad hoc reports via the SNOW Portal. Organize and maintain audit-related documents as per audit schedules and compliance standards.

 

Good to have

Qualifications: Bachelor's degree in Business Administration, Operations, or a related field (Master’s preferred). 5+ years of experience in process management, business operations, or a similar role. Strong analytical and problem-solving skills. Proficiency in workflow management tools and data visualization/reporting platforms. Experience in conducting audits, preparing governance reports, and working with compliance tools (e.g., mySheets, SNOW Portal). Excellent communication and stakeholder management skills. Preferred Skills: Lean Six Sigma or similar process improvement certification. Experience in a shared services or service delivery environment. Familiarity with automation tools and data management systems.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.