Title: Tech Lead
Bangalore, KA, IN
Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that is bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?
We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.
We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of these will lead to a truly differentiated experience for you.
If this excites you, then apply below.
Role: Tech Lead
Description:
Key Responsibilities:
• Lead implementation and technical support of internal content intelligence and authoring platforms.
• Oversee platform maintenance, upgrades, and third-party integration activities.
• Ensure adherence to defined SLAs for L1, L2, and L3 technical support issues.
• Manage periodic updates of AI/ML models for content auto-tagging and deconstruction.
• Collaborate with cross-functional teams across global time zones (US, EU, APAC).
• Drive onboarding and enablement initiatives across multiple geographies and business units.
• Supervise IT service management processes including ticket handling and resolution tracking.
• Deliver technical documentation and lead knowledge transfer efforts.
• Act as escalation point for platform-related technical challenges and optimization.
• Align with internal stakeholders to manage access, compliance, and deployment approvals.
Must Have
• 8–12 years of experience in SaaS platform implementation and support, ideally in regulated industries.
• Solid understanding of AI/ML technologies applied in content operations or modular architecture.
• Proven expertise in managing technical support teams and ITSM-based service delivery.
• Experience with enterprise content platforms and integration with marketing/CRM systems.
• Familiarity with content tagging workflows and structured content authoring tools.
• Strong communication and stakeholder management across technical and business teams.
• Ability to drive training readiness and support localization for international markets.
• Exposure to cloud-based systems (AWS, GCP, or Azure) and enterprise data handling.
• Demonstrated success in supporting large-scale platform rollouts across global teams.
• Analytical, proactive mindset with focus on scalability, user adoption, and service excellence.
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.