Job Description
Job Title:
Change Enablement Program Support Specialist
Posting Start Date:
01/09/2026
Job Description:
Change Enablement Program Support Specialist, Promotional
Review and Operations
Location: US
Reports To: Michelle Rajpal, Associate Director, PRO Process Lead
Position Summary
This temporary assignment, expected to begin immediately and continue through March 2027, will provide
specialized execution support for PRO process changes and approved Artificial Intelligence (AI)-enabled
initiatives. The specialist will translate established direction into complete change-readiness materials, vendor
records, stakeholder content, adoption insights, and decision-quality documentation. This role is not intended to
provide general administrative coverage across PRO.
Operating principle
Michelle Rajpal retains accountability for process strategy, AI for MLR workstream leadership, change strategy,
vendor direction and acceptance, stakeholder alignment, risk escalation, and final deliverables. Gabriela
Lanauze retains communications strategy and final message approval; Cherie Dennis retains system strategy,
governance, and technical testing oversight; and Georgia Gayle retains final leadership, prioritization, staffing,
and resourcing decisions. This resource may draft, analyze, coordinate, and recommend, but may not approve
scope, accept vendor capabilities, make governance decisions, commit the organization, or replace an
accountable internal owner
Principal Responsibilities
• Maintain Change and Readiness Plans: Maintain initiative-specific change-impact, stakeholder,
readiness, adoption, risk, and decision records based on direction from Michelle or the accountable
workstream owner. General PRO workplans and routine administrative trackers are outside this role.
• Support AI Program Delivery: Coordinate substantive workstream activities for AI for MLR initiatives,
including requirements traceability, deliverable tracking, testing inputs, decision records, and status
documentation. The resource will not define pilot scope, success criteria, or vendor acceptance.
• Manage Vendor Evidence and Commitments: Maintain a traceable record of requested capabilities,
written commitments, open questions, evidence received, due dates, and unresolved gaps; promptly
escalate vague, incomplete, or missed commitments to Michelle.
• Develop Change and AI Materials: Prepare first drafts of change-impact summaries, stakeholder updates,
FAQs, training content, job aids, presentations, and leadership materials for review. Gabriela or the
designated communications owner retains message strategy and final approval.
• Support Business Readiness and Adoption: Develop readiness checklists, learning requirements,
feedback tools, reinforcement plans, and hypercare inputs. Meeting scheduling, invitations, attendance
tracking, and routine training administration may be assigned to the Program Operations & Administrative
Coordinator.
• Document Demonstrations and Decisions: Collect and organize demo readouts, presentation decks,
requirements responses, test evidence, capability confirmations, open questions, decisions, owners, and
due dates to maintain a complete decision record.
• Compile Adoption Insights: Consolidate approved usage data, stakeholder feedback, issue themes,
readiness indicators, and completion measures; prepare preliminary observations for interpretation and
decision-making by Michelle and the accountable internal owner.
• Prepare Decision-Quality Status Updates: Provide concise, fact-based updates that distinguish
completed work, open risks, decisions required, vendor dependencies, and recommended next steps
without making commitments on behalf of the business.
• Maintain Change and AI Tools: Maintain approved change and AI templates, readiness tools, vendor
trackers, decision logs, adoption dashboards, checklists, and lessons learned to improve execution
consistency.
• Use AI Responsibly: Use only approved AI tools for drafting, summarization, document comparison, action
extraction, content organization, and pattern identification, with full human review and compliance with
confidentiality, data-protection, and records-management requirements.
Expected Deliverables and Measures of Success
• Complete and current change, readiness, communication, training, action, risk, and decision trackers for
assigned initiatives.
• Timely draft communications, presentations, training materials, and stakeholder updates that require
minimal rework.
• A traceable vendor-deliverable record showing what was requested, what was committed, what was
received, and what remains unresolved.
• Complete meeting and demo documentation, including physical readouts, evidence, open questions,
owners, and due dates.
• Accurate adoption and readiness data provided to the accountable workstream owner for interpretation and
decision-making.
• No unauthorized scope decisions, stakeholder commitments, vendor acceptance, or governance
approvals.
Essential Qualifications
• Bachelor's degree or equivalent relevant experience.
• 4+ years of experience supporting change management, business transformation, training, communications,
program operations, or technology implementation.
• Demonstrated experience maintaining change, readiness, risk, decision, vendor-deliverable, or adoption
documentation.
• Strong writing, presentation, critical-thinking, organization, and stakeholder follow-through skills.
• Ability to manage multiple specialized deliverables while maintaining clear records, boundaries, and
escalation paths.
• Practical experience using approved generative AI or automation tools with strong human verification,
confidentiality, and compliance judgment.
Preferred Qualifications
• Experience in pharmaceutical, biotechnology, medical, or another regulated environment.
• Experience supporting Medical-Legal-Regulatory or Promotional Review Committee operations.
• Experience supporting AI-enabled review tools, digital transformation, vendor evaluations, or businessreadiness
activities.
• Familiarity with Veeva Vault PromoMats or comparable digital content workflows.
• Change-management training or certification, such as Prosci or ACMP.