Complaint Support Specialist

Job Description

Job Title: Complaint Support Specialist

Posting Start Date: 14/07/2026

Job Description:

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Key Responsibilities:
• Perform day-to-day MICC activities in accordance with standard operating procedures (SOPs).
• Handle inbound and outbound calls/emails related to AEs, PCs, and MIs from patients, consumers, and healthcare professionals.
• Conduct timely follow-ups for MI/PC/AE queries to ensure complete and accurate information collection.
• Update, review, and maintain all process trackers (e.g., call logs, reconciliations) and SharePoint records accurately and on time.
• Participate actively in stakeholder meetings and cross-functional discussions.
• Stay up-to-date and compliant with internal guidelines and regulatory procedures.
• Organize and delegate tasks effectively to ensure timely and accurate completion of work.
• Demonstrate a high standard of work quality with minimal rework, ensuring deliverables are correct and complete.
• Complete all assigned tasks by the due date with 100% quality to meet client SLAs and internal metrics.
• Maintain training compliance and contribute to training delivery as required.

Qualifications:
• Bachelor’s degree in any “preferable in life science or something similar”
• Experience in call handling “preferable in Patient/HCP handling or something similar”
• Excellent communication skills and attention to detail.
• Proficiency in MS Office and SharePoint.
• Ability to work in a dynamic, deadline-driven environment.
**Prior experience in a U.S.-based call center environment is highly advantageous**

Good to have

• Broad area-2: Process Adherence and Compliance
o Be aware of all organizational, divisional, and client-related policies and procedures related to quality, information security and data privacy
o Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client
o Responsible to maintain confidentiality and copyright rules for various deliverables/clients and company norms
o Follow all the security rules with regard to various standards like ISMS, ISO, CMMI and client guidelines
• Broad Area-4: Self-Development
o Support in developing technical training programs for other team members relevant to the job
o Responsible to complete client-specific training, if applicable
o Responsible to build expertise in assigned deliverables through self-learning and formal trainings and stay abreast with current trends in the respective areas
EDUCATION: MBBS/PhD/MDS/BDS/MPharm/PharmD/BPharm/MSc
EXPERIENCE: 2 to 4 years of Regulatory Writing
Key requirement:
• Good medical/pharma/scientific knowledge that can be applied in developing content for regulatory documents • Experienced in the development of clinical and non-clinical documents under Module 2, 4 and 5 of eCTD, and Part III and Part IV of ACTD, for submission to the regulatory authority in EU and APAC regions, respectively
- Experience in document formatting
- Experience in literature search
• Good understanding of clinical trial and product life cycle
LOCATION: Bangalore (Office-based/Hybrid)

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.