Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

You will be responsible for: Role: Leading the Omnipresence Operations for the Region Europe Title: Director/Sr. Director � Omnichannel Operations and Execution - Europe Job Description (Role is not limited to the below points) � Leads the Customer Experience and Success Office (CESO) sub-unit in Europe region and build the differentiating practice for digital transformation � Complementing the efforts of the sales and account management teams of the company to generate a pull of the CESO and Campaign capabilities and solutions whenever life science companies are embarking on Digital Transformation at a global level but implementing at a local level � Design the capability to deliver end-to-end solution or point solutions in Europe region and clients globally � Build functional capabilities of Omnichannel Strategy and Tactical Planning, Campaign Mgt., Operations, Analytics etc. � Develop a capability through technology enablers that will accelerate delivery in an efficient and automated manner � Develop and retain a strong team of omnichannel consultants within program and delivery management, campaign operations, digital and field sales marketing Additionally, the Omnichannel Director will: � Achieve revenue goals, quarter on quarter, with operations ownership with existing or new clients through great delivery model. developing proposals, conducting pitches, and other new business closing activities � Expand footprint in key accounts, through the development of short-term and long-term account delivery strategies specific to each account and successful execution on operations strategy. � Represent CESO and Campaign business units in the Europe and partner with the counterparts in the US and delivery centers across the globe � Build and maintain delivery models or test and learn roadmap to continually iterate and optimize the effectiveness of all channels to ensure expansion of accounts and renewal rates. � Build strategy to Up-Sell and Cross Sell by analyzing client needs and leveraging analytics, data and deep customer insights to continually push the solutions to the next level � for new business and organic growth � Driving client-specific partnership strategy, in collaboration with our business development and sales organizations, by knowing the client organization inside and out � Provide operational leadership by ensuring that the team is meaningfully engaged and utilized � Meaningfully communicate insights and information to a broad group of stakeholders through exceptional oral and written communication, set expectations for better execution of projects � Managing high risk/impact issues by close coordination between client and Indegene teams � Manage service level agreements, KPI�s, and all administrative duties in a collaborative environment � Motivating and leading teams, manage performance and help member grow in their career through development and engagement � Culturally manage teams and create a great virtual, global positive work environment � Keeping an eye on the external environment for relevant market trends, new innovations, promote continuous improvement among team members Must have: (Requirements) Nice to have: Preferred Qualifications: � Mix of technical and business orientation � Deep knowledge of European markets, including compliance and channels � Pharmaceutical multichannel and omnichannel experience either with a manufacturer or service provider � Digital operation and campaign management and execution experience with multiple tactics and channels, including email, web, search, social and field sales � Knowledge of marketing automation platforms, analytics and BI tools, database and consent management technologies Location: Germany, UK or France preferred � open to other countries with ability to travel across the region

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.