Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Role – Engagement Manager

Location: Foster City – Hybrid (2-3 days of travel to client office in Foster City, California)
Role Description:
Engagement Manager is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, driving account growth, and coordinating internal teams to deliver successful outcomes. This role serves as the primary liaison between clients and the company, helping us to align business objectives with client needs while identifying opportunities for long-term partnership and revenue expansion.
The ideal candidate will have experience working with pharmaceutical, biotech, or life sciences organizations and a strong understanding of the regulatory, commercial, and operational dynamics within the healthcare industry. This position requires a client-focused professional who can manage complex stakeholder relationships, drive account growth, and support strategic initiatives across multiple client accounts.

You will be responsible for: 
    Serve as the main point of contact for assigned client accounts and develop and maintain strong, long-term client relationships.
    Understand client goals, challenges, and business priorities. Partner with relevant internal SMEs to drive solutions for identified client goals and challenges. 
    Ensure seamless project execution across cross-functional teams with SLA adherence. 
    Ability to lead client meetings, create compelling presentations, and drive regular business review meetings
    Monitor client satisfaction and proactively resolve issues.
    Coordinate with internal teams including sales, operations, analytics, compliance, and project management to ensure successful execution of client initiatives
    Identify upselling, cross-sell, and renewal opportunities.
    Stay informed on pharmaceutical industry trends, healthcare regulations, and competitive market developments
About you: 
Desired Profile (Experience, Key Skills)
    Around 8 - 10 years of experience as an account manager/engagement manager preferably in the pharma or healthcare industry. 
    Experience in managing digital omnichannel engagement projects in pharma and a strong understanding of web development process. 
    Experience of working in Project Management tools, familiar in MS office, Excel and Power point.
    Experience of working both independently and in a team, collaborative environment is essential.
    Strong understanding of pharmaceutical commercial operations and client service environments
    Experience managing enterprise or strategic healthcare/pharma accounts
    Excellent communication, presentation, and relationship-management skills
    Ability to adapt to the onshore and offshore model and working teams within client and agency partners.
    Ability to translate between technical and non-technical requests and teams.
    Minimum graduation. 
Key Competencies
    Executive client relationship management
    Strategic account growth
    Cross-functional collaboration
    Problem-solving and conflict resolution
    Communication and presentation skills
    Business development mindset

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.