Title:  Functional Lead - QAS

Internal Job Posting: Functional Lead

Position Summary: We are seeking a Functional Lead to oversee and guide the QAS team and Canada/LATAM Coordinators with minimal supervision. This role requires strong leadership, operational expertise, and a focus on driving consistency and efficiency, while being a trusted client partner and daily detailed communicator.

Key Responsibilities:

• Team Leadership:
  • Supervise QAS team and Canada/LATAM Coordinators, manage workload, and ensure team success.
  • Oversee onboarding and training new hires.
  • Conduct regular performance evaluations, provide constructive feedback, and address developmental needs.
  • Manage HR responsibilities including compliance with workplace policies, addressing grievances, and fostering a positive team environment.
  • Ensure effective communication of organizational goals and expectations.
• Process Optimization:
  • Standardize operations and document best practices.
  • Identify and recommend process improvements.
  • Define and manage efficient work intake processes.
• Operational Support:
  • Maintain RC calendars, optimize staff assignments, and ensure fiscal responsibility.
  • Oversee marketing report processing and maintenance.
• Collaboration & Compliance:
  • Work with Vendor Management SME and ensure SOW/SLA compliance.
  • Maintain up-to-date, audit-ready project documentation.
  • Present quarterly challenges and improvements to leadership.

Qualifications:

• Minimum of three years of MROC coordination, execution, and management experience.
• At least 12 months of Indegene experience, with no disciplinary actions in the past 12 months.
• Preferred experience in team management or acting as a supervisor in operational processes.
• Strong leadership, problem-solving, and communication skills.
• Familiarity with compliance standards and SOW/SLA agreements.