Title:  CSM Lead

Broad Area - 1: Business Analysis

· Coordinate in gathering the requirement from the client

· Closely work with clients to understand issues and propose appropriate solution

· Support in creating a detailed business analysis, outlining problems, opportunities, and solutions for the client

Broad Area – 2: Client Servicing by monitoring & controlling projects

· Closely monitor the project status with regular reviews or follow-ups with all the internal stakeholders and leads on the progress; perform quality checks regarding the outcomes required for the projects

· Manage client escalations with effective communication on the cause to all stakeholders; monitor the escalations to help stabilize the project. Perform root cause analysis along with all stakeholders.

· Resolve any issues and problems faced by client and provide solutions to maintain client relations

· Develop and maintain long-term relationships with client in respective markets

· Prepare status reports for regular client updates and governance