Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?
We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.
We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Must Have
If this excites you, then apply below.
1: Business Analysis
• Coordinate in gathering the requirement from the client
• Closely work with clients to understand issues and propose appropriate solution • Support in creating a detailed business analysis, outlining problems, opportunities, and solutions for the client
2: Client Servicing by monitoring & controlling projects
• Closely monitor the project status with regular reviews or follow-ups with all the internal stakeholders and leads on the progress; perform quality checks regarding the outcomes required for the projects
• Manage client escalations with effective communication on the cause to all stakeholders; monitor the escalations to help stabilise the project. Perform root cause analysis along with all stakeholders. • Resolve any issues and problems faced by client and provide solutions to maintain client relations
• Develop and maintain long-term relationships with client in respective markets
• Prepare status reports for regular client updates and governance calls with clients. Manage the routing status on a periodic basis with key stakeholders
• Maintain Content Hub Connect accurately based on the project completion status
• Run regular meetings with customers to define and track growth and performance
• Keep track of burn rate (Forecast vs Actual), and work towards reducing the gap
3: Process management and compliance
• Maintain the Operational KPIs for the deliverables as agreed with business and report any deviation
• Responsible to drive and maintain quality standards for various client deliverables across the team • Responsible to educate the team (both existing and new members) on maintaining confidentiality and copyright rules for various deliverables as per clients and company norms
• Responsible to ensure that the team follows all the security rules regarding various standards
Self-development
• Build mastery in assigned deliverables through self-learning and formal trainings and stay abreast with the current trends in the respective areas
Continuously improve processes and systems • Implement best practices for streamlining/reducing redundancies/saving productive time and enhancing inter-organisational collaboration
• Recognise and address specific interventions in existing processes, tools and techniques for improving client servicing quality
• Initiate and implement process improvement projects to continuously improve quality, training, productivity, time and effort