Title: Application Support Engineer Lead

Date: 15 Dec 2025

Location:

KA, IN

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work

Role: Application Support Engineer Lead: Platform Support Services (IT-CRM, SFMC, VVPM)

Description: The Application Support Engineer will be responsible for providing technical and functional support for business-critical platforms, including IT-CRM, Salesforce Marketing Cloud (SFMC), and Veeva Vault PromoMats (VVPM). The role ensures seamless platform operations, troubleshooting, issue resolution, and proactive maintenance to guarantee system availability and performance. The engineer will act as a bridge between business users, IT teams, and vendors, ensuring timely resolution of incidents and delivery of enhancements aligned with business needs.

Responsibilities:
• Provide day-to-day technical and functional support for IT-CRM, SFMC, and VVPM.
• Monitor application performance, availability, and reliability.
• Troubleshoot incidents, perform root cause analysis, and implement fixes or workarounds.
• Manage application configuration, enhancements, and user requests.
• Coordinate with vendors and internal teams for issue escalation and resolution.
• Support scheduled releases, upgrades, and patch deployments.
• Act as the first point of contact for end-user issues and service requests.
• Manage incidents, requests, and changes in line with ITIL/Service Management practices.
• Provide guidance, training, and documentation for end-users.
• Ensure SLAs are met for incident response and resolution times.
• Proactively identify areas for system optimization and automation.
• Collaborate with stakeholders to gather requirements for minor enhancements.
• Ensure platforms comply with security, data privacy, and regulatory requirements.
• Maintain knowledge base and SOPs for recurring issues and best practices.

Must Have

Desired Profile:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in application/platform support roles.
• Hands-on support experience with CRM platforms (Salesforce or Veeva preferred).
• Experience with Salesforce Marketing Cloud (SFMC) campaign operations, email automation, and integrations.
• Familiarity with Veeva Vault PromoMats (VVPM) content management workflows.
• Strong troubleshooting and root cause analysis skills.
• Knowledge of SQL, APIs, and integration monitoring.
• Familiarity with ITIL processes (incident, problem, change management).
• Excellent communication and stakeholder management skills.
• Ability to work in rotational shifts or on-call support if required.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.