About Indegene:
Indegene is on a mission to empower every healthcare enterprise in its transformation journey. We are uniquely positioned to solve the challenges of the healthcare industry through our combination of deep medical knowledge and verticalized technology and help make healthcare affordable and accessible to every person on the planet. We are listed on the National Stock Exchange, India as a public company.
We are innovators at heart and real innovation for us means constantly obsessing over what will drive success for our customers in the future. No wonder 20 of the top 20 global biopharma organizations lean on us for an agile and enduring partnership. With more than 5000 brilliant employees spread across the US, Europe, China, Japan and India, we have delivered value for our clients across the Pharma value chain.
We have brought together a group of incredibly passionate and brilliant people and entrusted them to solve some of healthcare's most challenging problems, which has led to our culture being centered on passion, innovation, and collaboration. We're passionate about healthcare; we believe that technology and innovation will carve an indomitable path in transforming healthcare for the better, and to achieve this, we collaborate with the best minds in the medical and technological domains.
For more details with regard to our capabilities, visit us at www.indegene.com
Job Summary:
Indegene is looking for a talented and experienced professional to lead the Business Excellence team. The AVP – Business Excellence is responsible for driving organizational performance through Quality, Continuous Improvement, Knowledge Management, and Product Management of enterprise applications. This role leads the end-to-end Quality function, establishes standards, embeds continuous improvement practices, and partners with business leaders to deliver measurable improvements in customer experience, efficiency and organizational capability. This will report into the Senior Vice President for Global Operations.
Key Responsibilities:
Leadership & Strategy
Define and execute the enterprise-wide Business Excellence strategy, integrating Quality, KM, and internal product roadmaps.
Build and lead high-performing teams across Quality, Knowledge Management, and Product/Platform Management.
Quality Management
Own and evolve the Quality Management System (QMS), including standards, audits, governance, and compliance.
Ensure robust defect management, root cause analysis, and CAPA implementation across business units.
Drive standardization of delivery processes and operational controls across teams and geographies.
Partner with client-facing teams to ensure service excellence and customer-related quality expectations are consistently met.
Continuous Improvement & Operational Excellence
Lead enterprise-wide Lean, Six Sigma, Kaizen and transformation initiatives delivering measurable impact.
Identify and prioritize breakthrough projects in collaboration with business units and functional heads.
Develop and maintain dashboards, KPIs, and performance analytics to enable data-driven decision-making.
Ensure risk identification, assessment, and mitigation across processes, knowledge assets, and internal systems.
Champion a culture of continuous improvement and operational discipline.
Knowledge Management (KM)
Define the KM strategy, frameworks, and governance model to ensure effective knowledge creation, curation, dissemination, and reuse.
Oversee the knowledge platform and ensure content quality, relevance, versioning, and lifecycle management.
Embed KM practices into onboarding, capability building, SOP management, and delivery excellence.
Drive org-wide adoption of KM tools, taxonomy, search optimization, and collaboration processes.
Product Management – Enterprise Applications
Own the product strategy, roadmap, and lifecycle for enterprise applications supporting operations, QMS, KM, and delivery.
Collaborate with engineering and business stakeholders to enhance platform functionality, user experience, and automation.
Define product requirements, prioritize enhancements, and ensure timely development, deployment, and adoption.
Monitor usage analytics, collect user feedback, and continuously improve platform performance and value.
Ensure enterprise applications align with enterprise architecture, security, compliance, and data governance policies.
Customer & Stakeholder Engagement
Represent Business Excellence in customer governance, presentations, and audits where required.
Partner with Operations, HR, L&D, IT, and product teams to embed excellence frameworks seamlessly across the organization.
Communicate program value, outcomes, and leadership insights through structured reports and executive dashboards.
Innovation & Transformation
Champion automation, digital tools, and analytics to modernize quality processes.
Foster a culture of innovation, knowledge sharing, and process excellence across the organization.
Lead the adoption of best practices from global benchmarks.
Job Specification:
15–20 years of experience in Quality, Business Excellence, or Operational Excellence, with at least 5 years in leadership roles.
Proven experience leading enterprise-wide QMS and improvement programs.
Strong expertise in Lean Six Sigma (Black Belt or Master Black Belt preferred).
Experience in managing global delivery environments.
Strong analytical, problem-solving, and program management skills.
Excellent stakeholder management and executive communication skills.
Key Competencies:
We are looking for people who have/can:
Strategic thinking and execution
Leadership and talent development
Product and platform management
Data-driven decision-making
Change management and transformation
Strong influencing and stakeholder skills
Customer-centric mindset
High accountability and ownership
Location: This position will be based out of India, Bangalore