Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

JOB SCOPE
•    Drive Field Force Excellence across MSM countries, ensuring strategic alignment with business goals and operational efficiency.
•    Act as a strategic partner to local Operating Companies (OpCos), fostering collaboration and supporting the execution of commercial strategies.
•    Build and lead a Voice of Customer (VoC) network across MSM to capture insights, identify opportunities, and drive customer-centric innovation.
•    Partner with Administration & Support Teams (CRM Admin, Data Stewardship, Event Management, Medical, Market Access) to deliver integrated excellence.
•    Collaborate with EMEA and other operating countries to share best practices and innovations in commercial excellence.
•    Span of control: Lead countries between 200-400 users 
•    Team Lead: external/contractors
•    Strategic role: Subject Matter Expert in Commercial
Must Have

Must Have

KEY RESPONSIBILITIES
Field Force Efficiency
•    Lead initiatives to improve call planning, execution, and 360° HCP interaction capture.
•    Maintain and enhance targeting matrices (TC/Pot/Pen) and drive process improvements.
•    Oversee District Manager/Sales Rep coaching analysis, reporting, and advanced analytics.
•    Support Cycle Plan administration and ensure optimal use of Veeva CRM iPad App.
•    Monitor individual CRM KPIs, territory planning, and assignment processes.
•    Champion data-driven decision-making through actionable insights and analytics.
•    Train and onboard new users, providing them the foundation to perform their role.
Commercial Strategy & Segmentation
•    Partner with brand teams to upgrade and validate segmentation and targeting models.
•    Drive persona development, mindset indicators, and leading specialist management.
•    Ensure alignment of key messages, smart tagging, and product hierarchy across MSM.
•    Support campaign tracking and multichannel activity measurement (e.g., SFMC).
OpCo Partnership & Voice of Customer
•    Serve as the primary commercial interface to local OpCos, ensuring alignment of field force strategies with local market needs.
•    Establish and lead a Voice of Customer (VoC) network to gather feedback, identify pain points, and co-create solutions with field teams.
•    Facilitate change management by translating local insights into actionable improvements and strategic initiatives.
•    Promote cross-market collaboration, sharing success stories and harmonizing best practices across MSM.
 

Cross-Functional Collaboration
•    Work closely with CRM Admin, Medical, Market Access, and Event Management leads to ensure seamless integration of commercial processes.
•    Collaborate with Analytics, Digital Multichannel, and Customer Data teams to optimize CRM functionalities and customer engagement strategies.
•    Facilitate training and onboarding for new users, ensuring consistency and scalability across MSM.
•    Translate OpCo platform requests into functional requirements, supporting change management and UAT processes.
Operational Excellence & Compliance
•    Ensure system compliance with Healthcare Business Integrity, Legal, Privacy, GDPR, and FCPA.
•    Monitor and support data quality, cleansing, and territory/product integrity.
•    Lead strategic initiatives such as Connext (CRM 3.0), JO.E UI, and KAM SPP revisions.
•    Engage with HCC, Legal, and Privacy teams to uphold corporate responsibility standards

Good to have

Internal
•    Event team
•    Medical team
•    Market Access team
•    Administration & Data Steward
•    Local and EMEA Management
•    Local Commercial champions
•    Regulatory & compliance teams
•    IT     External:
•    Third party suppliers
•    Database developer
•    CRM vendors 
•    Regional teams 

ROLE REQUIREMENTS
Knowledge / skills: 
•    Proven experience with Veeva CRM and Salesforce platforms.
•    Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
•    Excellent communication, presentation, writing, and documentation skills.
•    Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
•    Exceptional time management and organizational skills to manage multiple priorities across markets.
•    Strong leadership and interpersonal skills to influence cross-functional teams and external partners.
•    Ability to build and maintain effective relationships with local OpCo stakeholders and drive collaborative initiatives.
•    Experience in customer-centric approaches, including Voice of Customer (VoC) programs and change management.
 

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.