We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that is bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?
We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.
We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of these will lead to a truly differentiated experience for you.
If this excites you, then apply below.
Role: Director - CRM
Job Dscription: We are seeking an experienced CRM Lead to drive end-to-end CRM service delivery for pharmaceutical clients. The role combines CRM strategy, solution oversight, and service delivery leadership to ensure effective implementation and optimization of customer engagement platforms in a highly regulated life sciences environment. The role requires balancing business outcomes with compliance, data integrity, and operational excellence across pharma customer ecosystems (HCPs, patients, distributors, and field force).
Key Responsibilities
• Define and drive CRM service delivery strategy for pharma clients across commercial, medical, and patient engagement domains
• Align CRM capabilities with pharma business functions including Sales & Marketing, Medical Affairs, and Market Access
• Design scalable CRM service frameworks for multi-client or global pharma engagements
• Ensure compliance with pharmaceutical regulations such as GxP, FDA 21 CFR Part 11, and relevant local regulatory guidelines
• Drive adoption of CRM-driven customer engagement models (HCP engagement, omnichannel marketing, patient support programs)
• Define data governance, privacy, and consent management frameworks aligned with healthcare regulations (e.g., GDPR, HIPAA where applicable)
• Partner with client stakeholders to shape digital transformation and customer experience roadmaps
• Evaluate and recommend CRM platform enhancements and innovations (AI-driven insights, omnichannel orchestration, real-world evidence integration)
• Lead end-to-end CRM solution delivery for pharma clients, ensuring on-time, high-quality implementation
• Oversee configuration and management of CRM platforms such as Salesforce, Veeva CRM solutions
• Translate pharma business requirements into CRM workflows, campaigns, segmentation, and engagement journeys
• Ensure seamless integration of CRM with systems like ERP, LIMS, data warehouses, and marketing automation platforms
• Manage CRM operations including user support, enhancements, releases, and incident resolution
• Coordinate with cross-functional teams (IT, business, regulatory, quality, analytics) for successful delivery
• Manage offshore/onsite delivery teams for CRM services
Key Skills & Competencies
• Strong CRM domain expertise with experience in pharma/life sciences customer engagement
• Deep understanding of regulated environments and compliance-driven delivery
• Experience in omnichannel CRM (HCP engagement, patient programs, field force enablement)
• Strong delivery management and stakeholder management skills
• Knowledge of CRM data models, integrations, and analytics
• Ability to operate in multi-client or global delivery environments
• Strong communication skills to engage both business and technical stakeholders
Qualifications
• 12+ years of experience in CRM, with at least 5 years in CRM solution delivery
• Hands-on experience with enterprise CRM platforms (Salesforce, Dynamics, etc.)
• Experience in pharma commercial operations, HCP engagement, or patient support programs
• Exposure to AI/ML use cases in customer engagement or predictive analytics
• Experience working with global pharma clients
• Familiarity with data privacy frameworks and consent management in healthcare
Key Outcomes / KPIs
• Successful delivery of CRM services across pharma clients within SLA and quality standards
• Improved customer engagement metrics (HCP reach, campaign effectiveness, patient adherence)
• High compliance with regulatory and validation requirements
• Strong data quality, system stability, and audit readiness
• Increased adoption and value realization of CRM platforms across client organization
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics