Title: Director - Technology Delivery & Program Management (GenAI)
KA, IN
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Indegene is scouting for leaders who can help us write the next chapter of our growth story. We are at the exciting intersection of healthcare and technology and are rapidly growing in a sustainable fashion.
We are enabling healthcare organizations be future ready for which we are building new capabilities every day and need employees to build things from scratch for us and take ownership. You will be leading teams and delivering outcomes while working with a purpose-driven organization. We are a passionate team that likes to make a difference with our work in our customers’ lives. We ensure a differentiated career for our employees.
Role Summary
The Director – Technology Delivery & Program Management will own end-to-end delivery governance for a portfolio of GenAI programs and platforms. This leader will manage a team of Program Managers responsible for multiple, concurrent GenAI client engagements while also ensuring the stable, secure, and scalable steady-state operation of GenAI platforms.
The role requires close collaboration with GenAI, Business, and Engineering teams to drive predictable outcomes, operational excellence, and a “no-surprises” delivery model with minimal escalations across all client engagements.
Key Responsibilities
Program & Delivery Leadership
Own delivery accountability for a portfolio of GenAI programs spanning pilots, scaled deployments, and enterprise rollouts.
Lead, mentor, and scale a team of Program Managers handling complex, multi-stakeholder GenAI initiatives.
Establish and enforce delivery standards, governance frameworks, and execution rhythms across all programs.
Proactively manage risks, dependencies, and cross-program conflicts to ensure on-time, on-budget delivery.
Steady-State Platform & Operations Management
Oversee steady-state delivery and operational health of GenAI platforms, including availability, performance, reliability, and scalability.
Define and manage SLAs, KPIs, and operational metrics for GenAI platforms and services.
Ensure smooth transition from build to run for GenAI solutions, with clear ownership and support models.
Support Desk & Incident Management
Set up and scale GenAI support desks (L2/L3), including processes, tooling, staffing, and escalation paths.
Ensure rapid incident resolution, root-cause analysis, and continuous improvement to reduce repeat issues.
Drive a strong “first-time-right” culture to minimize client escalations and operational disruptions.
Stakeholder & Client Management
Act as the senior delivery interface for internal stakeholders across GenAI, Business, Engineering, Security, and Infrastructure teams.
Build trusted relationships with client stakeholders and ensure delivery transparency and confidence.
Anticipate and neutralize potential escalations before they reach senior leadership or clients.
Governance, Quality & Continuous Improvement
Establish strong governance for GenAI programs, including compliance, security, data privacy, and responsible AI considerations.
Drive continuous improvement in delivery velocity, quality, and cost efficiency across programs and platforms.
Leverage data and insights to identify systemic issues and implement corrective actions at scale.
Required Experience & Qualifications
15+ years of experience in technology delivery, program management, or large-scale enterprise implementations.
Proven experience leading multiple Program Managers across complex, concurrent programs.
Hands-on experience delivering and operating AI/GenAI platforms, data platforms, or cloud-native enterprise solutions.
Strong understanding of SDLC, Agile, hybrid delivery models, and platform operations.
Demonstrated success in managing steady-state operations and support models for enterprise platforms.
Excellent stakeholder management and executive communication skills.
Preferred Experience
Experience working with GenAI/LLMs, AI platforms, MLOps, or data-intensive systems.
Exposure to regulated or high-compliance environments (life sciences, BFSI, healthcare, etc.).
Experience setting up global or distributed delivery and support teams.
Leadership Competencies
Strong ownership mindset with a bias for execution and outcomes.
Ability to operate calmly under pressure and resolve ambiguity.
Structured thinker with exceptional problem-solving skills.
Influential leader who can align diverse teams without formal authority.
Success Metrics
On-time, on-budget delivery of GenAI programs with minimal escalations.
High platform stability, SLA adherence, and support effectiveness.
Strong client satisfaction and trust in delivery outcomes.
Scalable delivery and support models that grow with the GenAI portfolio.
QUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics