Title: Lead - Digital Transformation
KA, IN
Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Role: Lead – Digital Transformation
Description: We are seeking Lead/Senior Manager – Digital Transformation to lead the Customer Data Platform (CDP) practice which involves driving strategy, solution delivery, and stakeholder engagement across enterprise digital programs. This role involves partnering with business and technology teams to define CDP-driven transformation roadmaps, enable adoption of emerging technologies, and deliver measurable business outcomes. The ideal candidate will have strong consulting expertise, cross-functional leadership, and deep knowledge of data-driven customer experience strategies in pharma, biotech, and healthcare ecosystems.
Must Have
You will be responsible for:
Business Leadership & Strategy
Define and execute the business strategy for Indegene’s Customer Data Platform (CDP) practice in alignment with business objectives
Develop strategic growth plans for CDP adoption across pharma marketing, patient engagement, and HCP (Healthcare Professional) experience programs
Partner with sales, marketing, and consulting teams to articulate CDP value propositions and create go-to-market strategies for Life Sciences clients
Identify new revenue streams and business models enabled by CDP capabilities (e.g., personalized patient journeys, omnichannel HCP engagement, advanced analytics for commercial operations)
Drive business case development for CDP investments, including ROI analysis and cost-benefit assessments
Establish governance frameworks for CDP implementation compliance with industry regulations (HIPAA, GDPR, CCPA etc.)
Build and nurture CXO-level relationships to position CDP as a strategic enabler of customer-centric transformation
Monitor industry trends, competitive landscape, and emerging technologies to inform strategic decisions and maintain market leadership
Collaborate with internal leadership to align CDP practice objectives with organizational growth priorities
Consulting & Solutioning
Translate high-level business objectives into digital use cases for Life Sciences clients such as patient engagement, HCP segmentation, and omnichannel orchestration
Facilitate workshops to define strategy, assess maturity, and prioritize transformation initiatives
Partner with technology teams on solution design, integrations (across CRM, CDP, MarTech, ERP, Data platforms), and delivery governance
Provide guidance on data strategy, analytics, reporting, and measurement frameworks to ensure ROI on CDP initiatives
Manage client expectations, serve as a point of escalation, and ensure seamless delivery
Drive data onboarding, identity resolution, and audience segmentation strategies for patient and HCP data
Identify opportunities for new data sources and process improvements
Develop and foster client relationships, especially within client’s marketing operations and analytic departments
Manage relationships with clients and partners and identify opportunities for new data sources
Advising on, building, and maintaining complete documentation for all projects
Managing data independently to realize trends and process improvements, keeping up to date with the latest technology trends and recommending areas for improvement
Practice & People Development
Mentor cross-functional teams on CDP use cases, data strategy, and customer engagement strategies
Contribute to thought leadership, POVs, and industry events
Build partnerships with technology vendors to enhance solution offerings
Desired Profile:
8-12 years of experience in consulting, digital transformation, or data-driven marketing.
Strong knowledge of enterprise digital platforms (CRM, CDP, MarTech, ERP, Data & Analytics platforms).
Proven ability to engage with senior client stakeholders and translate business needs into actionable digital solutions.
Understanding of Life Sciences commercial models, omnichannel engagement, and regulatory compliance.
Familiarity with emerging technologies (Gen AI, automation, cloud, data platforms).
Track record of driving revenue growth, practice building, or business development.
Excellent leadership, communication, and stakeholder management skills.
Good to have
Experience with specific digital platforms (Salesforce, Adobe, Tealium, Segment, Treasure Data, etc.).
Exposure to customer experience design, analytics, and omni-channel engagement.
Certifications in digital platforms, analytics tools, or project management (Agile, PMP, etc.).
Knowledge of data privacy regulations and compliance frameworks.
EQUAL OPPORTUNITY