Title:  Senior Manager - Strategy and Operations Office

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Job Summary:
Indegene is looking for a talented Senior Manager - Strategic Initiative to work in a highly dynamic, fast changing and fluid work environment and will contribute technical and business knowledge expertise to design, develop & implement business solutions. 
Job Description:
Senior Manager - Strategic Initiative
•    Partner with teams and develop solutions to manage client expectations with all stakeholders to drive growth & repeat business.
•    Manage service level agreements, KPIs, and all administrative duties in a collaborative environment with the customer
•    Demonstrates capability of managing multiple projects independently
•    Build scalable teams across Web Analytics, CDP ecosystem to enable growth in each account. Invest in talent training, onboarding and seamless talent progression.
•    Ability to meet critical deadlines with planning and organization skills
•    Manage multifunctional teams and build a conducive work atmosphere
•    Secure assets, conduct review meetings and obtain and document feedback to ensure timely completion of projects
Financial Governance
•    Forge partnerships & establish beneficial relations with key stakeholders to streamline business operations and develop procedures & service standards for business excellence.
•    Improve the quality of proposals and increase the ratio of RFP's to RFQ's for large projects, be involved in time / effort estimates
•    Manage projects for cost adherence and variance / deviations and revenue projections (+ , - 10% deviations in all projects)
•    Manage the governance processes for the program in close coordination with client sponsor
Operational Excellence & Reporting
•    Manage customer expectations - response time and attitude. Anticipate client side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication
•    Ensure monthly and weekly execution, quality assurance and insights generation when it comes to reporting and visualization
•    Provide stakeholders with actionable recommendations and calls for action, based on your gathered insights. Translate gathered insights into engaging, actionable and easy to digest insights presentations
•    Drive automation initiative to drive better quality and outcomes.
•    Build Talent leadership program to drive organic talent growth in evolving Web Analytics, Tagging and CDP ecosystem.
Desired Profile:
•    8+ years of experience with B.E/B.Tech/B.Sc/BCA + MBA/PGDM
•    Experience in Project and Operations Management; Account Management, Service Management, Business Analysis & Consulting, Client servicing in Digital Analytics space.
•    Mandatory Experience in Digital Enablement space involving Tagging ecosystem ( GA4, TealiumIQ, Adobe Launch, GTM, Adobe and CDP platforms)
•    Driven Automation initiatives ( Report automation, operations initiative)
•    Prior experience of BI tools and/or Alteryx (Tableau, Power BI) – Good to have.
•    Should exhibit strong people management skills
•    Must have strong written and oral communication/presentation skills
•    Should have passion for networking and updating with the latest technical / scientific developments and relate it to various projects.
 

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.