Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Job Summary
The Engagement Lead will serve as the onshore strategic partner and primary point of contact for the client, responsible for end-to-end engagement governance, service delivery excellence, and operational transformation. This role combines strong client management, strategic thinking, and operational leadership to drive high-quality delivery, foster collaborative team culture, and ensure the engagement meets and exceeds business expectations.
Key Responsibilities
Client & Stakeholder Management
•    Serve as the onshore single point of contact for client, overseeing account management and engagement governance.
•    Act as a strategic thought partner to the client, leveraging deep industry knowledge, insights, and an entrepreneurial mindset.
•    Define service delivery strategy and transformation roadmaps aligned with client needs, industry best practices, and emerging technologies.
•    Manage and mitigate engagement-level issues and risks; act as the escalation point for resolving moderate to high-complexity challenges.
Engagement & Delivery Leadership
•    Provide oversight and direction to onsite and offshore teams to align project execution with business requirements.
•    Drive project delivery with high quality, ensuring timelines, budgets, and client satisfaction targets are consistently met.
•    Lead operational readiness planning, evaluating short- and long-term delivery needs and implementing required service changes.
Operational Excellence & Governance
•    Oversee process, and resource management for the engagement, ensuring robust operational structures and future-capacity planning.
•    Ensure compliance with quality processes, contractual obligations, data security, legal requirements, and organizational policies.
•    Implement mechanisms to improve operational performance and ensure consistent adherence to quality standards.
Team Leadership & Talent Management
•    Build, develop, and manage a high-performing team across onshore and offshore locations.
•    Oversee resource planning, hiring, talent development, succession, and retention strategies.
•    Foster a strong culture of accountability, collaboration, and continuous improvement across the engagement.
•    Identify training and upskilling needs; ensure all team members complete required trainings and follow internal systems and processes.
Performance Management & Continuous Improvement
•    Review delivery performance data, identify improvement opportunities, and implement best practices across the engagement.
•    Guide the team through root cause analysis (RCA), ensuring issues are addressed with actionable and sustainable solutions.
•    Set up and monitor key performance indicators (KPIs), supporting the team in achieving defined client and business outcomes.
•    Ensure proper documentation and knowledge management across all project stages and stakeholder groups

Good to have

Preferred Qualifications
•    Master’s degree in Business Administration, Management, Life Sciences, Information Technology, or a related field.
•    10–15+ years of experience in client engagement, consulting, program management, or service delivery leadership roles.
•    Experience working with global biopharmaceutical, agencies, or healthcare clients in operations services preferably MLR, Med Affairs, Publications, and/or consulting
•    Strong understanding of digital transformation, operating model design, and large-scale delivery governance.
•    Proven success managing cross-functional teams across onshore/offshore and multi-vendor environments.
•    Expertise in process optimization, operational readiness planning, and change management methodologies.
•    Experience with project management tools and frameworks such as Agile, Lean, Six Sigma, or PMP certification.
•    Demonstrated ability to influence senior stakeholders and drive strategy in complex, matrixed environments.
•    Excellent analytical, communication, and executive presentation skills.
•    Ability to thrive in fast-paced, dynamic, and high-impact client engagements.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.