Senior Project Associate

Job Title: Senior Project Associate

Posting Start Date: 05/10/2026

Job Description: Account Lead Job Description: Strong client-facing and project-management skills. Experience in managing creative and digital projects. Ability to handle multiple projects through all phases: initiation, planning, execution, and closure. Proven ability to manage teams (direct and indirect). Focus on continuous process improvement and system enhancements. Ensure process management and compliance with standards. Commitment to self-development and growth. Review project financials with the Finance team. Manage gross margins, profitability and revenue generation of the project under the guidance of Managers · Closely monitor the project status with regular reviews or follow-ups with all the resources and Leads on the progress; perform quality checks with regard to the outcomes required for the projects · Manage client escalations with effective communication on the cause to all stakeholders; monitor the escalations to help stabilise the project. Perform root cause analysis along with all stakeholders, under guidance · Resolve any issues and problems faced by client and provide solutions to maintain trust · Develop and maintain long-term relationships with client accounts · Manage the Data Matrix of all the project-related documents. Present the projects during audits and cooperate with auditors by providing all relevant documents concerning the projects · Prepare status reports for regular client updates and governance calls with clients. Manage the routing status on a periodic basis with key stakeholders · Manage a portfolio of client accounts and provide new solutions or enhancement to the existing deliverables Collaborate and work with the Leads/Resource Managers and create an ecosystem of team work, learning to drive quality deliverables · Convey client requirements and review the work done by the team members; provide feedback and conduct their performance appraisal. Manage expectations around project delivery · Participate in hiring talent, set goals, provide feedback and train the team (direct or indirect). Manage the utilisation of the direct team if applicable Must Have: Account Management Good to have: Creative and Digital Knowledge