Title: Senior Project Associate
Date:
13 Feb 2026
Location:
KA, IN
Job Summary
The Delivery Manager, Web Account will be responsible for overseeing the delivery of web and digital solutions for a defined client account. You will manage multiple work streams, coordinate between business stakeholders, technical teams (onshore/offshore), ensure quality, timeliness, cost and risk controls are in place, and drive continuous improvement of delivery operations. You will act as the key delivery partner for the client, ensuring operational excellence and high client satisfaction.
Key Responsibilities
Lead the end-to-end delivery of web or digital projects (websites, microsites, landing pages, integrations) within the assigned account.
Act as the single point of contact for delivery operations for the client account – aligning with client stakeholders, internal teams (business, technology, QA, operations) and offshore/offsite teams.
Develop and maintain delivery plans, track project status, milestones, dependencies, risks and issues; drive timely escalation and resolution.
Ensure delivery is aligned with the account’s contract/SOW (Statement of Work), scope, budget, schedule and quality expectations.
Oversee resource allocation (onshore/offshore), vendor management (if applicable) and cost control for the account.
Monitor account delivery health through operational metrics (e.g., on-time delivery, defect rates, budget variance, client satisfaction) and drive continuous improvement.
Facilitate cross‐functional collaboration—business stakeholders (marketing, brand, digital), technical leads (web dev, UX, analytics), operations support, offshore delivery.
Ensure adherence to process standards (project management, QA, change management, documentation) and deployment of best practices.
Lead team(s) in execution – coaching, mentoring, performance management, fostering a high-performance delivery culture.
Drive account growth opportunities by identifying operational efficiencies, upsell/expansion possibilities, improved delivery models.
Facilitate client review / status meetings, provide clear presentation of delivery performance, risks, opportunities and action plans.
Manage and drive compliance (legal/medical/regulatory) aspects as relevant in web/digital operations in healthcare / life sciences.
Work on continuous optimisation of web assets (performance, usability, analytics, SEO) through collaboration with analytics and digital teams.
Required Qualifications & Experience
Bachelor’s degree in Engineering / Computer Science / Business / relevant discipline (Master’s / MBA is a plus).
Experience: 5-8+ years of delivery / project / account management in web or digital projects; in a role managing client-facing account delivery is preferred.
Proven experience managing web applications, digital platforms, websites or related solutions—preferably in life sciences, healthcare, pharmaceutical or regulated environment.
Strong knowledge of web technologies, digital delivery lifecycle, QA & deployment processes.
Experience in managing distributed teams (onshore/offshore), vendor relationships, multi-service lines.
Excellent stakeholder management and communication skills; ability to interact with senior client stakeholders.
Strong project management acumen—planning, scheduling, tracking, risk & issue management, financial oversight (budget, margin).
Analytical mindset, process orientation, and ability to drive continual improvement.
Tools & Methodologies: familiarity with agile & waterfall methodologies, project management tools (Jira/Confluence or similar), MS Office (Excel, PowerPoint).
Ability to work in fast-paced, dynamic environment, manage multiple work streams concurrently and adapt to changing priorities.
Desirable / Good-to-Have Skills
Experience in healthcare / life sciences digital programmes.
Understanding of web analytics, SEO, tag management, digital marketing operations.
Certification(s): PMP, ScrumMaster, Agile Certification.
Experience in multi-service line portfolios (e.g., web + mobile + omnichannel).
Experience in financial tracking of account (revenue, cost, margin) and commercial acumen.
Experience with offshore delivery and global time-zones.
Key Competencies & Behaviours
Client-centric focus: anticipate client needs, deliver exceptional experience.
Leadership and team building: motivate, coach, develop delivery teams.
Communication & Influencing: clear articulation, managing up & down, stakeholder alignment.
Problem solving & decision making: escalate proactively, drive resolutions and corrective actions.
Process & Quality orientation: seek efficiency, standardization, prevention over cure.
Adaptability & resilience: manage change, ambiguous requirements, evolving priorities.
Success Metrics
On-time delivery of agreed milestones / projects within scope and budget.
Client satisfaction (as measured via reviews / feedback).
Delivery quality: low defect/issue rates, minimal escalations.
Financial health of the account: cost control, margin protection, revenue growth opportunities.
Team engagement and retention: low attrition, high productivity.
Continuous improvement: implementation of process enhancements, operational efficiencies.