Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?
We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.
Role: Senior Salesforce Manager
Job Summary: We are seeking an experienced Salesforce Delivery Lead to manage end-to-end delivery of Salesforce solutions across the organization. This role combines strategic leadership with hands-on delivery oversight, ensuring high-quality implementations aligned with business goals while maximizing value from the Salesforce platform.
We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Must Have
Key Responsibilities
• Define and drive the Salesforce platform roadmap aligned with business objectives
• Partner with business leaders to identify opportunities for CRM-led transformation
• Establish delivery governance, standards, and best practices for Salesforce implementations
• Optimize platform usage across clouds (Sales, Service, Marketing, Experience)
• Drive adoption, user experience improvements, and ROI from Salesforce investments
• Manage stakeholder expectations and executive communication
• Lead capacity planning, budgeting, and vendor/partner strategy
• Stay updated on Salesforce releases and innovations, recommending relevant adoption
• Build and mentor high-performing Salesforce delivery teams
• Lead end-to-end delivery of Salesforce projects. Manage scope, timelines, risks, and dependencies across multiple initiatives
• Translate business requirements into scalable Salesforce solutions
• Oversee solution design, configuration, customization, and integrations
• Coordinate cross-functional teams (developers, admins, QA, business analysts). Monitor delivery quality, perform code/design reviews, and ensure documentation
• Handle release management, deployments, and environment strategy
• Resolve delivery challenges, escalations, and technical roadblocks
• Ensure data quality, security, and compliance across implementations
Key Skills & Competencies
• Strong expertise in Salesforce platform (Sales Cloud, Service Cloud, etc.)
• Experience in program/delivery management for large-scale CRM implementations
• Solid understanding of Salesforce architecture (Apex, Lightning, integrations)
• Strong stakeholder management and communication skills
• Proven leadership and team management abilities
• Problem-solving mindset with attention to quality and delivery excellence
• Experience managing multi-cloud Salesforce environments
• Exposure to integration tools (MuleSoft, REST/SOAP APIs)
• Familiarity with DevOps tools (CI/CD for Salesforce)
Good to have
Qualifications
• 12+ years of experience in IT, with minimum 5 years in Salesforce delivery roles
• Hands-on experience in Salesforce implementation and support projects
• Salesforce certifications (e.g., Platform Developer, Architect) preferred
Key Outcomes / KPIs
• On-time, on-budget delivery of Salesforce programs
• High user adoption and customer satisfaction
• Improved business process efficiency via Salesforce
• Reduced defects and high-quality releases
• Strong governance and scalable Salesforce architecture
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.