Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

We are looking for a detail-oriented and technically proficient Associate Business Process to join our Product Support team. In this role, you will work closely with Product, Engineering, and Customer Success teams to troubleshoot production issues, analyze support tickets, perform database updates, and configure business workflows. The ideal candidate should be comfortable working with databases, JSON-based configurations, and production support processes.

Key Responsibilities
Investigate, troubleshoot, and resolve product support tickets within defined SLAs.
Analyze application issues by reviewing logs, database records, and system behavior.
Execute data corrections and updates in production databases after appropriate validation and approvals.
Write and optimize SQL queries for data analysis and issue resolution.
Work with MongoDB, PostgreSQL, and SQL to identify and resolve data-related issues.
Configure and maintain dynamic forms and business workflows using JSON.
Collaborate with Product and Engineering teams to reproduce, diagnose, and escalate complex issues.
Document root cause analyses, resolutions, and operational procedures.
Perform data validation and ensure data integrity during support activities.
Participate in release validation and post-deployment verification when required.
Continuously identify opportunities to improve support processes and operational efficiency.
Required Skills & Qualifications
2+ years of experience in Product Support, Application Support, Technical Support, or Business Process Support.
Strong working knowledge of SQL.
Hands-on experience with PostgreSQL.
Good understanding and practical experience with MongoDB.
Experience in querying, updating, and validating data in databases.
Good understanding of JSON and experience configuring forms or application metadata using JSON.
Strong analytical and debugging skills.
Ability to understand application workflows and troubleshoot functional issues.
Good communication and documentation skills.
Ability to manage multiple support requests while maintaining attention to detail.
Preferred Skills
Experience supporting SaaS or enterprise applications.
Familiarity with REST APIs and API testing tools such as Postman.
Basic understanding of application logs and debugging techniques.
Experience working in Agile environments.
Exposure to ticketing systems such as Jira, Zendesk, or Freshservice.
What Success Looks Like
Resolve support tickets efficiently with high accuracy.
Identify root causes instead of only addressing symptoms.
Maintain high data integrity while performing database updates.
Configure forms and workflows accurately using JSON.
Collaborate effectively across Product, Engineering, and Customer Success teams.
Contribute to continuous improvement of support processes and documentation.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent practical experience)

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.