Title:  Sr. Predictive CRM AI Analyst

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Role: Sr. Predictive CRM AI Analyst 

Job Description: 

We are seeking an experienced Predictive CRM AI Analyst to leads the design, deployment, and governance of predictive intelligence by building data‑driven scores, models, and decision logic that power sales and medical workflows. 

The resource will work closely with our internal IT, vendor and business teams and Owns predictive intelligence within LSC (e.g., next best HCP, next best message), ensuring models are accurate, compliant and embedded seamlessly into business workflows. 

 

Key Responsibilities 

Owns predictive intelligence within LSC to support business use cases (e.g., next best HCP, next best message) 
Define and maintain predictive scores, rules, and thresholds used across sales, marketing, and medical workflows 
Leverage Data Cloud insights, historical CRM data, and external data to build predictive intelligence 
Collaborate with business teams to identify high-impact predictive use cases 
Work with CRM and AI teams to embed predictions into workflows (task suggestions, alerts, dashboards) 
Monitor model performance, accuracy, and business impact over time 
Ensure predictive logic comply with all internal compliance standards, medical/legal requirements, and data privacy regulations 
Support continuous improvement of models based on outcomes and feedback 
Partner with Salesforce and System Integrators on advanced predictive capabilities and roadmap features 
Provides guidance on Salesforce platform best practices across functional design and feedback. 

 

Qualifications 

4+ years of experience in data science, or advanced analytics, preferably within Salesforce ecosystem 
Experience with predictive modeling, scoring, and decision engines 
Familiarity with Salesforce CRM, Data Cloud, or CRM Analytics 
Ability to translate business problems into data-driven decision logic 
Experience in regulated industries preferred (pharma/life sciences) 
Strong analytical, communication, and stakeholder management skills 
Salesforce certifications and Agent force experience are a plus (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst, Salesforce Certified Agent force Specialist) 

 

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.