Title:  Sr. SFDC BA - Emerging Markets

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Role: Sr. SFDC BA - Emerging Markets 

Job Description: 

We are seeking an experienced SFDC BA for emerging markets to provide technical design for configuration and customization. 

The resource will work closely with our internal IT, vendor and business teams and Owns configuration and customizations Design that will be required in LSC 

Key Responsibilities 

Review of technical designs for adherence to Salesforce platform best practices tailored to Business's needs 
Act as business analyst supporting Salesforce LSC CRM implementation across countries and regions, owning configuration and customizations that will be required in LSC 
Translate business needs into clear functional requirements, user stories, and acceptance criteria aligned with Salesforce LSC capabilities and global design standards 
Ensure alignment between global CRM design and local country needs, identifying gaps, risks, and required configuration or process changes 
Support fit-gap analysis between standard LSC functionalities and country requirements, recommending configuration over customization wherever possible 
Collaborate closely with technical teams and Business during design, build, and testing phases 
Support UAT planning and execution, including test scenario definition, defect triage, and validation of country readiness 
Assist with change impact assessments and support country readiness activities  
Ensure adherence to compliance, data privacy, and governance standards in all country-specific deployments 
Understands SFDC LSC future roadmap items and it impacts Viatris 
Provides guidance on Salesforce platform best practices across functional design and feedback. 

Qualifications 

4+ years of experience as a Business Analyst supporting CRM or commercial technology implementations 
Experience in the pharmaceutical or life sciences industry, with understanding of sales, medical, and commercial operations 
Hands-on experience with Salesforce CRM (Sales Cloud, Service Cloud, or LSC preferred) in multi-country or global deployments 
Strong ability to gather, document, and manage business requirements, including user stories, process flows, and functional specifications 
Experience working closely with System Integrators (SIs), product owners, developers, and testing teams throughout the delivery lifecycle 
Proven ability to translate local market needs into global CRM standards, balancing standardization with regional requirements 
Experience supporting UAT, training preparation, and deployment activities across multiple markets 
Strong stakeholder management and communication skills, able to work with country business users, global IT, and leadership 
Experience with Agile delivery methodologies 
Salesforce certifications strongly preferred (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst) 

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.