Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Technology Program Manager (B2/B3)
Role Summary
The Technology Program Manager will own end-to-end program management and governance for a portfolio of technology programs and platforms across the enterprise — spanning enterprise platforms, AI/ML and GenAI products, cloud and infrastructure, and API-integration and product-engineering programs. This individual will drive predictable delivery across multiple, concurrent client engagements while ensuring the stable, secure, and scalable steady-state operation of the platforms they support.
The role requires close collaboration with Engineering, Product, Business, Security, and Infrastructure teams to drive predictable outcomes, operational excellence, and a “no-surprises” delivery model with minimal escalations across all engagements.
We are especially keen on PMs with Tech products / services experience — e.g. enterprise platforms, AI/ML & GenAI products, cloud/infra, and API-integration & product-engineering programs

Must Have

Key Responsibilities
Program Leadership
•    Own end-to-end delivery accountability for a portfolio of technology programs — enterprise platforms, AI/ML & GenAI products, cloud/infra, and API-integration & product-engineering programs — spanning pilots, scaled deployments, and enterprise rollouts.
•    Define program strategy, set measurable goals, and drive delivery in fast-moving, often ambiguous environments where both the business problem and the technical solution are still taking shape.
•    Lead, mentor, and scale Program Managers and delivery squads handling complex, multi-stakeholder initiatives.
•    Establish and enforce delivery standards, governance frameworks, execution rhythms, roadmaps, and release schedules across all programs.
•    Apply strong technical judgment to challenge assumptions, simplify complex architectures, and keep engineering teams focused on solving the right problems in the right way.
•    Proactively manage risks, dependencies, and cross-program / critical-path conflicts to ensure on-time, on-budget delivery.
Steady-State Platform & Operations Management
•    Oversee steady-state delivery and operational health of the platforms in your portfolio — including availability, performance, reliability, and scalability.
•    Define and manage SLAs, KPIs, and operational metrics for platforms and services.
•    Ensure a smooth transition from build to run, with clear ownership, runbooks, and support models.
Support & Incident Management
•    Set up and scale technical support desks (L2/L3), including processes, tooling, staffing, and escalation paths.
•    Ensure rapid incident resolution, root-cause analysis, and continuous improvement to reduce repeat issues.
•    Drive a strong “first-time-right” culture to minimize client escalations and operational disruptions.
Stakeholder & Cross-Functional Management
•    Act as the senior delivery interface across Engineering, Product, Business, Security, and Infrastructure teams.
•    Serve as the primary point of contact for program communications with leadership — including deep dives, operational reviews, and status reporting.
•    Build trusted relationships with client stakeholders and ensure delivery transparency and confidence.
•    Anticipate and neutralize potential escalations before they reach senior leadership or clients.

Good to have

Client Management & Experience
•    Own the client relationship and experience throughout the programs — maintaining trust, transparency, and confidence at every stage. 
•    Treat exceptional client experience as a core program outcome — anticipate concerns, manage expectations, and ensure sponsors and clients feel the value delivered at each milestone. 
•    Own, track, and continuously improve client-experience metrics — Net Promoter Score (NPS) and CSAT scores— using feedback to drive concrete improvements across the program. 
•    Build enduring client partnerships that extend beyond the current program, positioning Indegene as a trusted long-term partner. 
Governance, Quality & Continuous Improvement
•    Establish strong governance for programs — including compliance, security, data privacy, and, where relevant, responsible-AI considerations.
•    Define KPIs/SLAs used to drive business outcomes, and report progress and trade-offs clearly to senior leadership.
•    Build scalable mechanisms and processes that improve delivery velocity, quality, and cost efficiency across programs and platforms.
•    Leverage data and insights to identify systemic issues and implement corrective actions at scale.
Required Experience & Qualifications
•    8+ years of experience in technology delivery, technical program management, or large-scale enterprise implementations.
•    Proven experience managing technical programs across cross-functional teams, working directly with software engineering and product teams, and coordinating roadmaps and release schedules.
•    Hands on experience with tools like Jira, MS Projects, or equivalent.
•    Hands-on experience delivering and operating one or more of: enterprise platforms, AI/ML & GenAI products, data platforms, cloud-native / infrastructure programs, or API-integration & product-engineering programs.
•    Strong grounding in project-management disciplines — scope, schedule, budget, quality, along with risk and critical-path management.
•    Strong understanding of SDLC, Agile, and hybrid delivery models, plus platform operations and steady-state run.
•    Bachelor’s degree in Computer Science, Engineering, or an equivalent combination of technical education and experience. Recognized certifications (Agile, Scrum, or equivalent).
•    Excellent stakeholder management and executive communication skills

EQUAL OPPORTUNITY

Preferred Experience
•    A software development background or hands-on technical depth (architecture, data structures, integrations, big-data or ML concepts).
•    Program certifications (PMP, PRINCE2, or equivalent).
•    Experience with GenAI/LLMs, AI platforms, MLOps, or data-intensive systems.
•    Experience defining KPIs/SLAs used to run multi-million-dollar businesses and reporting to senior leadership.
•    Exposure to regulated or high-compliance environments (life sciences, BFSI, healthcare, etc.).
•    Experience setting up global or distributed delivery and support teams.
Leadership Competencies
•    Strong ownership mindset with a bias for execution and outcomes.
•    Ability to operate calmly under pressure and resolve ambiguity.
•    Structured thinker with exceptional problem-solving and technical judgment.
•    Influential leader who can align diverse teams without formal authority.
Success Metrics
•    On-time, on-budget delivery of technology programs with minimal escalations.
•    High platform stability, SLA adherence, and support effectiveness.
•    Strong client satisfaction and trust in delivery outcomes.
•    Exceptional client experience, evidenced by strong and improving NPS and CSAT scores.
•    Scalable delivery and support models that grow with the portfolio.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.