Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Responsibilities

You will be responsible for:
•    Respond to medical information inquiries from Healthcare Professionals (HCPs), consumers, and caregivers by providing scientifically accurate, balanced, and timely information that meets customer needs and adheres to company and regulatory standards.
•    Manage and respond to inquiries received via phone, email, web portals, or mail with a high level of professionalism and customer service; accurately document inquiries and responses in accordance with applicable Standard Operating Procedures (SOPs) and regulatory requirements.
•    Utilize approved medical information resources, including standard response documents (SRs) and internal databases, to deliver consistent and compliant responses; support the maintenance and periodic review of frequently used medical information materials.
•    Create medical information materials—including Standard Response Documents (SRDs), FAQs, and custom response letters—by critically reviewing and synthesizing published medical and scientific literature. Regularly update these materials and maintain an organized database of commonly used medical information resources.
•    Identify and report Adverse Events (AEs) and Product Quality Complaints (PQCs) associated with medical information inquiries in accordance with established pharmacovigilance and quality procedures, ensuring adherence to required timelines.
•    Conduct follow-up activities related to Adverse Events and Product Quality Complaints as required, in alignment with guidance from Drug Safety and Product Quality teams.
•    Demonstrate strong knowledge of assigned therapeutic areas and maintain an understanding of relevant disease states, treatment landscapes, and product information.
•    Utilize internal platforms and systems for the management, documentation, tracking, and analysis of medical information inquiries and related activities.
•    Collaborate with Medical Information and Medical Affairs teams to support activities related to congresses, product launches, and key data releases, ensuring deliverables are completed in accordance with timelines and SOPs.
•    Contribute to training initiatives by participating in the preparation, review, and delivery of training materials when required.
•    Participate in routine client and stakeholder meetings and lead discussions when appropriate to support project objectives and operational alignment.
•    Participate in quality control activities and conduct peer reviews to ensure the high standard of deliverables.
•    Assist the team in developing project-specific guidance documents to enhance the overall engagement Quality Management System (QMS).
 

Must Have:
•    Doctorate in research or pharmacy qualification (PharmD., RPh)
•    0.5-2 years of experience in medical information with additional experience in any type of scientific writing/content writing/publication experience in life sciences domain. 
•    Pharma/Science Background
•    Excellent call handling and documentation skills
•    Ability to work well in a team
•    Excellent Oral & Written communication 
•    Preferably have knowledge about IRMS/Veeva platform (Optional)

Compensation & Benefits Transparency Statement

Base Salary Range: $95k-$100k

The compensation range displayed reflects the full span of pay across all of our U.S. geographic pay areas and experience levels. Your actual base salary offer will be determined based on multiple factors, including:

• Geographic Pay Area (US 1 through US 5, reflecting cost‑of‑labor differences)
• Experience & Qualifications relevant to the role
• Internal Equity alignment with employees in similar roles and levels

What This Means for You

• The minimum of the posted range represents the starting point for candidates in the lowest cost‑of‑labor pay areas (US 5).
• The maximum of the posted range represents the upper threshold for candidates in the highest cost‑of‑labor pay areas (US 1 / US 2).
• Candidates are aligned to pay areas based on their primary work location.

For Current Employees

Posted salary ranges reflect the full compensation band across all U.S. pay areas and experience levels. Your individual compensation is based on your specific pay area, hire date, performance trajectory, and internal equity. Differences between your current salary and the posted range are not indicative of a pay discrepancy. Please contact HR with any questions.

Benefits Overview

This role is eligible for a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; a 401(k)-retirement plan; seven (7) sick leave days, vacation paid time off, and paid holidays; all in accordance with Company plans. Specific benefits are governed by applicable plan documents.

Indegene is committed to pay equity and transparency. We regularly benchmark our compensation against market data to ensure competitive and fair pay practices across all locations.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.