We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Indegene is scouting for leaders who can help us write the next chapter of our growth story. We are at the exciting intersection of healthcare and technology and are rapidly growing in a sustainable fashion.
We are enabling healthcare organizations be future ready for which we are building new capabilities every day and need employees to build things from scratch for us and take ownership. You will be leading teams and delivering outcomes while working with a purpose-driven organization. We are a passionate team that likes to make a difference with our work in our customers’ lives. We ensure a differentiated career for our employees.
Account Delivery Director
About Tectonic – Indegene’s Agency of Scale:
Indegene’s Tectonic Business Unit (BU) is redefining how pharma brands engage with their audiences. Traditional Agency of Record (AOR) models are slow, fragmented, and costly. Tectonic solves this by centralizing creative services, enabling faster, smarter, and more scalable content operations.
With top 10 pharma clients already onboard, Tectonic delivers 2x faster speed-to-market and cost efficiency compared to traditional agencies. By combining enterprise-level production, omnichannel orchestration, and AI-enabled optimization, we empower brand teams to deliver impactful, consistent, and scalable marketing efforts across markets.
Joining Indegene means being part of this tectonic shift in pharma marketing—where creativity meets scale, and where technology and human ingenuity combine to deliver measurable impact for the world’s leading pharma brands.
About the Role:
The Account Director will not only have a command of agency services but also influence strategic recommendations and client-side decision-making by being seen as the “agency lead” for their assigned brand/portfolio.
Responsibilities:
Account lead - Owns several brands or one large brand
An expert in all aspects of a client’s business, being able to speak to the category, across channels/audiences, etc., and to the larger internal teams
Oversees account(s) totaling $4-6M+ in agency fee
Presence – Authoritative (informed) and strategic mindset when meeting with the team, agency leaders, or clients.
Masterful communicator with a combination of listening, speaking, and business writing skills; knows when to pick up the phone, when to be at the client, when to email
Ability to identify cautionary client/project concerns that warrant proactive agency solutions and escalate to senior agency leadership
Leadership Persona:
Account lead - Owns several brands or one large brand
An expert in all aspects of a client’s business, being able to speak to the category, across channels/audiences, etc., and to the larger internal teams
Oversees account(s) totaling $4-6M+ in agency fee
Presence – Authoritative (informed) and strategic mindset when meeting with the team, agency leaders, or clients.
Masterful communicator with a combination of listening, speaking, and business writing skills; knows when to pick up the phone, when to be at the client, when to email
Ability to identify cautionary client/project concerns that warrant proactive agency solutions and escalate to senior agency leadership
Relationship Building:
Trust and personal equity with all cross-functional team members to be able to rally them when needed to address client needs
Regularly works with strategy to provide clear and proactive POVs on brand milestones, competitors, or market events.
External – Recognized as the leading voice in the clients’ minds
Considers broader ways to “get a seat at the table” by developing relationships with the extended client team (e.g., research team, sales training, medical, etc.)
Fosters collaborate with innovative client solutions, always looking for ways to serve the client better and to grow their business.
Manages up with a clear narrative for the account overall; mentors’ junior staff to improve their performance.
Operational Proficiency:
Brand oversight - Accountable for all aspects of projects within the assigned brand/portfolio; and ensuring strategic rationale
Ensures junior team members are delivering quality account management deliverables
Manage the team through the development of more strategic project briefs and ensure client agreement to all assumptions.
Review of all deliverables to meet quality standards and client expectations
Manage cross-functional teams to ensure an organized delivery of effective and engaging creative reviews of assets
Effectively activates the right people at the right time to connect and drive forward key client/brand workstreams
Financial Stewardship:
Overseen total budget by having proactive, ongoing conversations with the project management team and clients/VP to meet revenue goals
Final reviewer/approver of all project estimates, SOWs, and finance trackers to ensure accuracy
Accountable for monthly forecasts provided to agency leadership and for transparently addressing issues that may impact agency revenue.
Responsible for leading the Phasing & Utilization process internally; able to communicate a clear and coherent narrative to explain revenue phasing changes/implication
Ability to identify and pull forward tactics to support staff utilization and meet the projected forecast as needed
Future forward thinking about maintaining/growing revenue.
Other Skillsets:
5+ years in agency services in strategic client relationship management and overall 12+
Look for ways to become involved in the agency overall to establish rapport and demonstrate their commitment to growing as a future agency leader.
Spearheads the brand planning process with strategy and creativity to deliver the most innovative ideas possible and solidify the agency’s role as a strong partner
Is capable of having ‘tough’ conversations internally and with clients, but instead handles them with professionalism and dignity to build further trust
Identifies opportunities for live interactions as much as possible, focusing on ensuring the best possible client impression of the agency
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.