Title:  Medical Information Specialist

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Perform day-to-day MICC activities in accordance with standard operating procedures (SOPs).

• Handle inbound and outbound calls/emails related to AEs, PCs, and MIs from patients, consumers, and healthcare professionals.

• Conduct timely follow-ups for MI/PC/AE queries to ensure complete and accurate information collection.

• Update, review, and maintain all process trackers (e.g., call logs, reconciliations) and SharePoint records accurately and on time.

• Participate actively in stakeholder meetings and cross-functional discussions.

• Stay up-to-date and compliant with internal guidelines and regulatory procedures.

• Organize and delegate tasks effectively to ensure timely and accurate completion of work.

• Demonstrate a high standard of work quality with minimal rework, ensuring deliverables are correct and complete.

• Complete all assigned tasks by the due date with 100% quality to meet client SLAs and internal metrics.

• Maintain training compliance and contribute to training delivery as required. 

Qualifications:

• Bachelor’s degree in any “preferable in life science or something similar”

• Experience in call handling “preferable in Patient/HCP handling or something similar”

• Excellent communication skills and attention to detail.

• Proficiency in MS Office and SharePoint.

• Ability to work in a dynamic, deadline-driven environment.

**Prior experience in a U.S.-based call center environment is highly advantageous*

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.