Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Role: Omnichannel Project Manager
Job Description:
The Omnichannel Project Manager (OPM) is the delivery engine of a dedicated therapeutic area team, working in close partnership with the Omnichannel Orchestrator who holds overall strategic orchestration and program ownership. While the Orchestrator sets the vision and governs the end-to-end omnichannel program, the OPM makes it happen — owning timelines, coordinating partners, managing campaign and tactic requirements, and keeping every workstream on track across one or two pharmaceutical brands.
This is a high-accountability, client-facing delivery role. You are the day-to-day engine that turns strategy into shipped tactics — building trusted partner relationships, managing the moving parts across agencies and internal teams, and ensuring nothing falls through the cracks. If you thrive on ownership, precision, and keeping complex digital programs in motion, this role is for you.
WHY THIS ROLE
▸ Clear ownership of timelines, tactic delivery, and partner coordination — not shared ambiguity
▸ Close partnership with the Omnichannel Orchestrator — you execute the strategy they set
▸ Direct day-to-day relationships with pharmaceutical brand and marketing ops teams
▸ Work at the leading edge of BioPharma digital marketing: CRM, paid media, NPP, and beyond
▸ Join a high-growth Omnichannel team with global scale
Must Have
What You'll Own
Timeline & Delivery Ownership
▸ Own and manage all project timelines, milestones, and delivery schedules for omnichannel campaigns across one or two therapeutic area brands — ensuring every tactic ships on time and on brief
▸ Translate program plans set by the Omnichannel Orchestrator into detailed, actionable project schedules with clear task ownership, dependencies, and checkpoints
▸ Proactively identify schedule risks and delivery blockers; surface issues early with proposed mitigation plans before they escalate to the Orchestrator or client
▸ Own the full tactic lifecycle: intake, briefing, review routing, LMR/MLR submission, QA, deployment, and version control across digital channels including email, CRM, display, and NPP
Partner Relationships & Client Coordination
▸ Serve as the primary day-to-day contact for client brand teams, agency partners, and delivery vendors — owning the working relationships that keep programs moving
▸ Run weekly status meetings, prepare clear status reports, and maintain transparent communication across all delivery partners and internal stakeholders
▸ Coordinate requirements gathering and tactic briefing across agencies, content studios, media partners, and MarTech teams — ensuring all parties have what they need to deliver
▸ Flag client-side risks, scope changes, or shifting priorities to the Omnichannel Orchestrator with clear context and recommended actions
Campaign & Tactic Requirements
▸ Own the intake, documentation, and management of campaign and tactic requirements — capturing what each program needs to deliver and ensuring specs are complete, accurate, and approved before work begins
▸ Coordinate data integration requirements between brand CRM programs, marketing databases, and digital delivery platforms, working alongside MarTech and data teams
▸ Maintain rigorous documentation across the program: project libraries, campaign specs, tactic briefs, MLR approval records, and delivery retrospectives
▸ Partner with analytics teams to schedule and facilitate campaign performance reviews; route insights back to the Orchestrator and brand teams for program optimization
Cross-Partner Coordination & Delivery
▸ Coordinate across internal functions — digital strategy, content, MarTech, analytics, QA — and external agency and vendor partners to keep delivery aligned and on track
▸ Manage cross-partner dependencies and handoffs; resolve day-to-day delivery issues at the working level, escalating to the Orchestrator when program-level decisions are required
▸ Run structured working sessions, standups, and delivery check-ins; issue clear action logs and follow through on open items until resolved
▸ Contribute to continuous improvement of delivery processes, intake templates, and coordination tools across the omnichannel practice
Good to have
What You Bring
Essential Experience
▸ 5–7 years of experience in digital project management, account management, or omnichannel delivery — ideally within a digital services agency or marketing technology firm
▸ Demonstrated track record owning end-to-end delivery of digital and omnichannel programs: CRM, email, paid/digital media, and web
▸ Experience working directly with pharmaceutical or life sciences clients in a client-facing delivery role — BioPharma marketing services experience is required
▸ Familiarity with LMR/MLR review processes, pharmaceutical promotional compliance, and regulated content workflows
▸ Hands-on experience with CRM platforms, marketing automation tools, or campaign management systems
▸ Proficiency with project management and collaboration tools such as Jira, Monday.com, Workfront, or MS Project; comfort adopting new platforms as client environments require
▸ Demonstrated aptitude for AI tools and emerging technologies — actively applying AI to automate project plans, streamline repeatable tasks, and drive faster, smarter outcomes for client programs
Education
▸ Bachelor's degree in Marketing, Digital Marketing, Communications, Business, or a related field
▸ Agile, Scrum, or PMP certification is a plus — but delivery instincts matter more than credentials
How You Work
You are the connective tissue between the Omnichannel Orchestrator and the delivery ecosystem — keeping partners coordinated, timelines honest, and tactics moving from brief to launch without losing momentum. You are precise, proactive, and relentless about follow-through. You do not wait to be chased, and you do not let dependencies sit unresolved.
▸ You move fast, communicate clearly, and escalate early
▸ You bring structure to ambiguity — building clarity from complex, multi-workstream programs
▸ You are client-first: you listen well, build trust quickly, and protect relationships under pressure
▸ You are digitally curious — genuinely interested in how channels, data, and technology come together to reach the right audience at the right moment
▸ You actively embrace AI tools — using them to automate project plans, eliminate repetitive manual work, and free up time for higher-value client and delivery activity
▸ You spot opportunities to do old tasks in new ways: if something is repeatable, you are already thinking about how to systematize or automate it
▸ You hold yourself and your teams to high standards of quality and compliance without slowing delivery
Stakeholder Ecosystem
The OPM operates within a defined team structure and coordinates across a wide delivery ecosystem. You will regularly engage with:
▸ Omnichannel Orchestrator: Your primary internal partner — you align daily on program status, priorities, and escalations
▸ Client-side: Brand Managers, Marketing Operations Leads, Digital Strategists, Media Leads (day-to-day working relationships owned by the OPM)
▸ Internal Delivery: Digital Content & Creative, MarTech, Analytics, Campaign QA, Digital Strategy
▸ External Partners: Digital agencies, content studios, media partners, MLR review platforms, data and technology vendors