Title:  Omnichannel Orchestration Consultant

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work

Role: Omnichannel Operations Delivery Associate

Role Objective: 

The Operations Delivery associate plays a key role within our Omnichannel Strategy & Orchestration practice and part of our omnichannel delivery framework. You will work alongside other Indegene colleagues and client teams, representing marketing strategy, campaign operations, data management, analytics and digital professionals, and report to the Sr. Director Customer Experience and Operations  

This key role is the anchor within our engagement and works with healthcare clients in delivering omnichannel marketing programs to HCP, patients, caregivers, pharmacists and other stakeholders in the healthcare ecosystem. You will be involved in new brand launches, growth brands, and work with strong digital and Omnichannel experts.  You will provide operational support, and help design, develop, and launch various Omnichannel campaigns and capabilities. You must be a strong project manager to drive the digital operations in the pharmaceutical industry and a strong project manager to pull through the tactics and campaigns through to completion/deployment.    

Must Have

Description: 
You will be responsible for:

•    Be the main point of contact and partner with the brand team and the delivery/campaign operations and execution  
•    Gather and document detailed campaign requirements by partnering closely with brand teams, marketers, and cross-functional stakeholders. 
•    Act as a liaison between brand teams and execution teams, translating strategic goals into actionable Workfront tasks and campaign briefs. 
•    Use Workfront to manage and track campaign projects, ensuring tasks are clearly defined, assigned, and completed on schedule. 
•    Coordinate with brand managers, campaign leads, and digital operations teams to ensure smooth execution of campaigns from planning through delivery. 
•    Maintain comprehensive documentation of campaign specifications, timelines, and stakeholder inputs in Workfront and other relevant systems. 
•    Support Legal/Medical/Regulatory (LMR) review process if needed, ensuring campaign assets are submitted, tracked, and approved in a timely manner. 
•    Monitor project progress in Workfront, proactively flagging delays or issues and helping drive resolution with the appropriate teams. 
•    Collaborate with stakeholders to continuously improve workflows and processes, particularly around requirement gathering and campaign execution. 
•    Participate in project status meetings and provide regular updates to internal teams and leadership on campaign progress and roadblocks. 
•    Ensure alignment with marketing technology platforms and help validate that campaign requirements can be supported by available tools and systems.
 

 
About you:  

•    You have around 5 years of experience in marketing operations, campaign coordination, business analysis, or digital strategy, with a strong focus on requirement gathering and documentation. 
•    You’re skilled at working with brand teams and cross-functional stakeholders, capturing their needs, and translating them into clear, actionable campaign specifications. 
•    You bring a consultative approach, with the ability to ask the right questions, identify gaps, and help guide teams toward effective solutions. 
•    You have hands-on experience with digital marketing tools, campaign workflows, and project management, ideally within regulated industries like pharmaceuticals. 
•    You’re an effective project coordinator, able to manage timelines, track deliverables, and align teams around shared objectives. 
•    You have strong problem-solving and communication skills, and are comfortable distilling complex ideas into well-organized documentation. 
•    You are highly organized, with solid planning, time management, and stakeholder communication skills. 
•    You understand or have experience with the Legal/Medical/Regulatory (LMR) review process and how to navigate it in campaign planning. 
•    You hold a bachelor’s degree in business, marketing, or a related field.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.