Title: Omnichannel Project Manager

Date: 22 May 2025

Location:

NJ, US

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role: Omnichannel Project Manager

Desription: Indegene Omnichannel Customer Experience team is looking for a savvy Omnichannel Project Manager to join the team. You will be responsible for the day-to-day project management and for key work streams and tactic delivery to achieve strategic objectives. The Omnichannel Project Manager (OPM) will be the primary point of contact with internal teams, agency and client stakeholders for the execution of their marketing projects.

Responsibilities:
• Day-to-Day point of contact for project management and operational aspects of digital projects, identifying resources, assigning responsibilities and resolving issues
• Worked extensively with clients to review the scope, approach, audience, timing and deliverables of each marketing project providing daily project status updates throughout the process and monitor work-flow and deadlines
• Develop support documentation including risk logs and requirement specifications
• Authority on current project status and next steps at any given time
• Actively participate and lead internal project team and client discussions and status meetings
• Provide proactive guidance and scenario planning based on established project management standards, targeted launch dates, and delivery process
• Lead and collaborate with business analysts, designers, developers etc.
• Identify any risks that could potentially impact timelines and determine viable solutions (alternatives/options)
• Build and maintain stakeholder relationships and identify opportunities to improve the level of service quality
• Highlight potential risks and issues and act proactively to resolve

Must Have

• Ability to adapt to the onshore and offshore model and working teams within client and agency partners
• Experienced with Project management and Agile framework
• Exceptional track record of building relationships with client stakeholders
• Ability to manage and excel in process and deadline driven environments
• Successfully prioritize multiple activities including last minute demands
• Ability to translate between technical and non-technical requests and teams
• Practical problem solving and strategic thinking skills
• Provide “solutions” and alternatives to problems and challenges
• Ability to work effectively with a global, virtual team
• Organized, high energy and positive attitude
• Excellent communication skills with the ability to manage client stakeholders, agency partners and internal delivery teams effectively and professionally, to resolve escalations
• Hands on experience with project management and collaboration software, like MS Project, JIRA, TEAMS, Sharepoint, Box
• Excellent organization and time management skills
• A bachelor’s degree in business or related field or an MBA is preferred.
• Minimum of 7+ years of experience in project management and/or digital operations

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.