Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Role – Program Manager

Location: Boston – Hybrid (3 days of travel to client office in Boston)
Role Description:
We are seeking a strategic and execution-oriented Omnichannel Program Manager with a strong focus on web and digital experience initiatives. This role will lead the planning, coordination, and delivery of omnichannel programs that integrate web, email, CRM, digital marketing, content, analytics, and customer engagement strategies to create seamless customer experiences across channels.
The ideal candidate has experience managing complex web and digital programs, coordinating cross-functional stakeholders, and driving customer-centric initiatives in fast-paced environments. This role partners closely with marketing, product, web development, UX/UI, analytics, CRM, content, and business teams to deliver integrated digital experiences that support customer engagement and business growth.

You will be responsible for: 
    Lead end-to-end delivery of omnichannel programs with a primary focus on web and digital customer experiences
    Manage web-related initiatives including website enhancements, personalized content experiences, campaign programs, platform integrations, and customer journey optimization
    Coordinate cross-functional teams including marketing, web development, UX/UI, analytics, CRM, content, SEO, and operations
    Develop and manage program roadmaps, timelines, dependencies, budgets, and delivery plans
    Ensure alignment between web experiences and broader omnichannel engagement strategies across email, CRM, social, paid media, and marketing automation platforms
    Partner with business stakeholders to define customer engagement objectives, KPIs, and success metrics
    Drive execution of personalization, segmentation, and customer journey initiatives across digital touchpoints
    Have a strong understanding of design systems and content management platforms.
    Collaborate with technical teams on CMS enhancements, API integrations, tagging strategies, and platform optimization
    Monitor program performance using analytics, engagement metrics, conversion data, and customer insights
    Identify opportunities to improve customer experience, operational efficiency, and digital engagement performance
    Ensure web and digital programs align with accessibility, compliance, brand, and data privacy standards

Good to have

About you: 
Desired Profile (Experience, Key Skills)
    Around 8 - 10 years of experience as an omnichannel manager/program manager/account manager preferably in the pharma or healthcare industry. 
    Experience in managing digital omnichannel engagement projects in pharma and a strong understanding of web development process. 
    Experience of working in Project Management tools, familiar in MS office, Excel and Power point.
    Strong experience managing web-focused digital programs and customer engagement initiatives
    Familiarity with CMS platforms such as Adobe Experience Manager, WordPress, or Drupal
    Experience using project management tools such as Jira or Adobe Workfront.
    Experience of working both independently and in a team, collaborative environment is essential.
    Excellent communication, presentation, and relationship-management skills
    Ability to adapt to the onshore and offshore model and working teams within client and agency partners.
    Ability to translate between technical and non-technical requests and teams.
    Minimum graduation. 
Key Competencies
    Executive client relationship management
    Omnichannel strategy execution
    Web program management
    Customer journey optimization
    Cross-functional leadership
    Digital operations
    Stakeholder communication
    Data-driven decision making
    Agile delivery management

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.