Title: Project Manager,US Patient Services
NJ, US
Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Must Have
Job Title: Project Manager – US Patient Services (SFHC CRM)
Experience Required: 7 -10 year
Location: New York
Role Overview:
We are seeking an experienced Project Manager with a strong background in managing US Patient Services programs and hands-on experience in Salesforce Health Cloud (SFHC CRM) implementations. The ideal candidate will lead end-to-end project delivery, ensuring seamless rollout of CRM solutions.
This role requires close collaboration with cross-functional teams — business, IT, and operations — to deliver compliant, high-impact technology solutions that enhance patient and HCP experience.
Key Responsibilities:
• Lead and manage the end-to-end implementation of SFHC CRM solutions for US Patient Services programs.
• Work closely with business stakeholders, CRM architects, and development teams to define project scope, timelines, and deliverables.
• Plan, monitor, and control project schedules, budgets, risks, and quality parameters.
• Ensure timely and successful rollout of patient service programs.
• Drive requirement workshops and translate business goals into actionable technical roadmaps.
• Manage onshore–offshore coordination, ensuring clear communication and delivery alignment.
• Oversee UAT, deployment, and post-launch stabilization phases.
• Prepare and deliver project status reports, dashboards, and executive summaries to client stakeholders.
• Ensure compliance with HIPAA, data privacy, and pharma regulatory standards.
• Identify opportunities for process improvement and automation to enhance efficiency and patient experience.
Required Skills & Experience:
• 7–10 years of total experience, with at least 3–5 years in project management of CRM implementations for US Pharma Patient Services.
• Mandatory hands-on experience with Salesforce Health Cloud (SFHC CRM) – preferably leading implementation or rollout projects.
• Deep understanding of US Patient Services workflows.
• Proven track record of managing cross-functional teams.
• Strong understanding of Agile/Scrum methodologies and experience using JIRA/Confluence.
• Excellent stakeholder management, communication, and client engagement skills.
• Ability to handle project financials, resource allocation, and performance tracking.
Preferred Skills:
• Salesforce certifications (e.g., Salesforce Certified Business Analyst, Health Cloud Consultant, or Project Manager Specialist) are a plus.
• Prior experience in pharma CRM transformations or large-scale patient services rollouts.
• Knowledge of data migration, system integrations (EHR, HCP portals, CRM).
• Experience working in a client-facing onshore role with offshore delivery teams.
Soft Skills:
• Strong leadership and team motivation capabilities.
• Excellent problem-solving, negotiation, and decision-making skills.
• Ability to thrive in a fast-paced and regulated environment.
• Detail-oriented, proactive, and results-driven approach.
Good to have
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.