Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Role: Solution Architect - CDP 
 

Job description: You will be responsible for: 

About the Role 

We are looking for a seasoned Solution Architect with deep hands-on expertise in Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA). In this role you will be the technical authority for the end-to-end architecture of our customer data and experience ecosystem — from raw data ingestion and real-time profile unification, through intelligent journey orchestration, to advanced analytics and attribution. You will partner closely with Engineering, Marketing, Analytics, and Product teams to design scalable, secure, and composable architectures that unlock personalisation at scale. 

Must Have

Key Responsibilities 

AEP — Platform Architecture 

Define and govern the overall AEP implementation architecture, including data ingestion patterns (batch, streaming, Edge Network), schema design (XDM), and identity graph strategy. 

Lead the design of Real-Time Customer Profile (RTCP) — segmentation strategy, merge policies, lookup latency optimisation, and profile enrichment pipelines. 

Architect data governance frameworks: DULE labels, consent policies, data hygiene, retention schedules, and privacy-by-design across AEP. 

Design and oversee Source / Destination connector configurations, including Adobe native integrations (Analytics, Target, Campaign) and third-party connectors. 

Define Data Collection architecture: Web SDK / Mobile SDK, tag management (Launch), Server-Side Forwarding, and Edge configurations. 

Lead platform scalability reviews: sandbox strategy, RBAC, API rate-limit management, and SLA planning. 

AJO — Journey Orchestration Architecture 

Architect end-to-end Customer Journey Orchestration solutions using Adobe Journey Optimizer, covering triggered journeys, batch campaigns, and API-triggered transactional messaging. 

Design event-driven architecture patterns: streaming event ingestion, decision-engine integration (Offer Decisioning / Decisioning Service), and real-time suppression logic. 

Establish channel architecture across Email, Push, SMS, In-App, Web, and Direct Mail — including message design systems, personalisation tokens (AJO Expression Language), and dynamic content strategies. 

Define guardrail frameworks: frequency capping, fatigue rules, journey version management, and conflict-resolution policies across concurrent journeys. 

Lead integration design between AJO and external systems (CRM, CDP, Data Warehouse, ESP) via REST APIs, Postman collections, and event-hub patterns. 

Provide architectural guidance on AI-powered features: Send-Time Optimisation, Predictive Engagement Scoring, and AI Assistant in AJO. 

CJA — Analytics Architecture 

Design and govern the Customer Journey Analytics implementation: Connection configuration (AEP datasets), Data View design, and derived-field strategies. 

Architect cross-channel attribution models and stitching configurations (Field-Based Stitching, Graph-Based Stitching) to produce unified person-level journeys. 

Lead the design of CJA Workspace reporting frameworks: metric definitions, calculated metrics, date-range segments, and annotation strategies for enterprise-scale BI. 

Establish data-sharing patterns between CJA and downstream activation layers (AEP Audiences, Real-Time CDP, Target) for closed-loop analytics-to-action workflows. 

Define reporting SLAs, dataset freshness, and Query Service integration patterns for advanced SQL-based analytics on top of the Data Lake. 

Cross-Platform & Governance 

Serve as the enterprise-wide technical authority for the Adobe DX stack, maintaining Architecture Decision Records (ADRs) and a living target-state blueprint. 

Conduct architecture reviews, design spikes, and proof-of-concept builds to validate new patterns before broader roll-out. 

Partner with Security and Legal teams to ensure GDPR, CCPA, and regional data-residency compliance across all Adobe platform implementations. 

Coach and mentor senior engineers, MarTech developers, and data engineers on AEP/AJO/CJA best practices. 

Engage with Adobe product teams, TAMs, and the partner ecosystem to influence product direction and stay at the leading edge of platform capabilities. 

Good to have

Required Qualifications 

Experience 

8+ years in solution architecture, enterprise architecture, or senior technical consulting roles. 

5+ years of hands-on implementation experience with Adobe Experience Platform (AEP) in production environments. 

3+ years of hands-on experience with Adobe Journey Optimizer (AJO) or Adobe Campaign v8 / Journey Orchestration. 

3+ years working with Customer Journey Analytics (CJA) or Adobe Analytics at an architectural level. 

AEP Core Competencies 

Deep expertise in XDM schema design, data modelling, and the Experience Data Model ecosystem. 

Advanced knowledge of Real-Time Customer Profile, Identity Graph, and merge-policy design. 

Proficiency with AEP APIs: Catalog, Segmentation, Profile Access, Privacy, Query Service, and Decisioning APIs. 

Hands-on experience with Web SDK (Alloy.js), Mobile SDK, and Edge Network / Datastreams configuration. 

Experience with AEP data governance, DULE labels, consent management, and data lifecycle policies. 

AJO Core Competencies 

Expert-level knowledge of Journey canvas design patterns, entry/exit conditions, wait/condition/action nodes, and journey versioning. 

Experience designing multi-channel message templates and personalisation using AJO Expression Language (Handlebars / Jinja-style syntax). 

Proficiency with Offer Decisioning / Decisioning Service: offer catalogue design, eligibility rules, ranking formulas, and placement architecture. 

Experience with frequency capping, business rules, suppression lists, and consent enforcement in AJO. 

CJA Core Competencies 

Advanced knowledge of CJA Connections, Data Views, and Workspace reporting — including derived fields, metric definitions, and attribution model configuration. 

Experience with identity stitching (Field-Based and Graph-Based) and cross-channel journey analysis. 

Proficiency with CJA Report Builder, BI Extension (Tableau / Power BI connector), and Streaming Export use cases. 

Technical Skills 

Strong understanding of streaming and batch data architectures: Apache Kafka, Kinesis, Spark, or equivalent. 

Proficiency in SQL (AEP Query Service / PSQL) and familiarity with Python or JavaScript for data transformation. 

Experience with cloud platforms: AWS, Azure, or GCP — particularly data lake, identity, and event-streaming services. 

Familiarity with CI/CD pipelines, API-first design, and Infrastructure-as-Code principles. 

Preferred Qualifications 

Adobe Certified Expert or Master — Adobe Experience Platform, AJO, or CJA certifications. 

Experience with Real-Time CDP, Adobe Target, Adobe Analytics, or the broader Adobe DX portfolio. 

Knowledge of federated audience composition and Data Distiller / AEP Data Science Workspace. 

Experience with multi-region, multi-sandbox, and multi-brand AEP deployments at enterprise scale. 

Background in composable architecture patterns: headless CMS, MACH principles, microservices. 

Prior experience in a client-facing architecture or principal consultant capacity. 

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.