Job Description
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
Role Overview: Scrum Master role within the Global Digital Accelerator is a lynch pin to support the full x-matrix team e.g. Global strategy teams (Marketing and Medical), Regional CX Directors, Cx Delivery Managers, Medical Affairs Managers and key stakeholders across Global teams, the Region & LOCs. Scrum Master is critical to coordinate and organise the team using agile methodologies, manage communications, solve problems and deliver great user journeys and ultimately customer experiences across our varied campaigns. Role of the Digital Marketing scrum master will be to bring industry digital marketing practices to this omni-channel marketing team leading all Scrum ceremonies, remove impediments and shield them from external distractions. A scrum master is a personal coach for team members and innovators who constantly seek ways to improve team experience and user journey delivery applying design thinking principles & agile marketing.
Must Have
Responsibilities:
Main responsibilities of Scrum Master are to:
• Guide the team and organization on how to use scrum & agile practices and methodologies within digital marketing landscape
• Bring innovation in the space of Customer Experience and Digital Marketing
• Lead daily scrum, sprint review, and planning meetings in a way that ensures full team engagement
• Supports Global Cx Lead, Regional CX Directors to work with Brands on release planning
• Supports the Regional CX Director to successfully track spend vs budget, overseeing invoice management of third parties
• Removes impediments (e.g., cultural barriers, logistic challenges)
• Fosters close cooperation across all team members, encourages cross-training and supporting each other
• Leads communication and collaboration inside and outside the team
• Shields the team from external interference and ensures the team is fully functional and productive, liaison with third parties and keeps bringing outside in - industry perspectives.
• Fosters self-organization and growth within the team, Generates agile mindset through conversations, coaching, and role-playing exercises
• Builds a trusting and safe environment where problems can be raised without fear of punishment
Breadth/Scope of Accountability - Provide details of any scope data relevant to the role e.g. the net sales that the role supports / generates or budget responsibility.
Knowledge/Education Required: Science background plus MBA from a premier institute
Area of Specialization:
• Digital Marketing
• Pharma – product management
Minimum Level of Job-Related Experience Required:
• At least 5+ years of experience with digital marketing, Customer experience, Pharma product management
• Should have the know – how of pharma ecosystem, challenges and ways of working
• Understanding agile marketing principles is a plus
• Understanding of digital & technology
• Assertive, with the confidence to be voice of authority – not afraid to do what is best for the team
• Brings a high-energy and passionate outlook to the job and can influence those around her/him
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace.
Why is this level of experience required?
Given size, scope and scale of challenge it is required that there is the right proven experiences and execution capabilities. Credibility (through experience) is essential to success in these roles.
List below any licenses, certificates, registrations, or any relevant job skill or abilities not covered in Educational Background or Job-Related Experience sections above that are required for the job.
• Strong communication skills with ability to communicate complex messages and teach new concepts
• Able to resolve conflicts within the team before they become an issue – strong mediator
• Active coach and mentor whose goal is to grow and maximize the team’s potential
Product Ownership
• Create and communicate a clear product vision and roadmap aligned with business goals.
• Prioritize and maintain the product backlog, ensuring alignment with business value and technical feasibility.
• Engage with stakeholders to gather feedback and validate product direction.
• Oversee testing, validation, and release planning to ensure high-quality deliverables
Good to have
Desired Profile:
Mindset & Behaviors
• Focuses on impact and organizational improvement.
• Sees beyond individual responsibilities and considers broader team and business needs.
• Supports colleagues’ success through positive reinforcement and collaboration.
Experience
• 10+ years of experience in data architecture, data science, data analytics, or a similar role.
• Proven experience in gathering and analyzing system requirements and managing technical projects.
• Strong background working with Azure Data Factory, Azure Synapse Analytics, Azure DevOps, and Power BI.
• Experience in leading technical teams and managing stakeholder relationships.
• Demonstrated ability in problem-solving and technical issue resolution.
Skills & Qualifications
• Bachelor's or Master's degree in Computer Science or related field.
• Solid understanding of data management, analytics, BI, and cloud technologies.
• Knowledge of columnar and NoSQL databases, predictive analytics, unstructured data, and visualization techniques.
• Expertise in data governance, architecture design, ETL, data mining, and segmentation.
• Proficiency in Azure SQL, MS SQL, Data Lakes, and related modern data platforms.
• Strong Power BI skills including DAX and Power Query M.
• Familiarity with Enterprise Architecture frameworks (e.g., TOGAF, COBIT) and tools such as LeanIX (nice to have).
• Strong analytical, leadership, communication, and presentation capabilities.
• Highly proactive, self-organized, and detail-oriented; strong documentation discipline.
• Ability to balance long-term architectural vision with short-term business needs.
EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.