Title:  Senior Director - CRM Solutions

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. 

If this excites you, then apply below.

Role: Senior Director - CRM Solutions (Life Sciences)

Description:

Position Overview

Lead transformational CRM initiatives for pharmaceutical, life sciences, and healthcare organizations. Drive end-to-end omnichannel platform implementations while partnering with commercial leadership to optimize sales strategies and operational excellence.

Key Responsibilities

Strategic Leadership & Client Partnership

•    Partner with pharmaceutical, life sciences, and healthcare companies to enable comprehensive CRM platform transformations
•    Collaborate with commercial leadership to develop data-driven sales strategies, enhance productivity metrics, and drive tool adoption across sales organizations
•    Lead global CRM transformation programs and initiatives for pharmaceutical partners

•    Drive business development activities including SOW preparation, proposal development, and executive-level client presentations
Platform Implementation & Integration
•    Design and implement end-to-end omnichannel CRM platforms with seamless integration across the commercial ecosystem
•    Architect system integrations connecting CRM platforms with complementary commercial applications
•    Ensure compliance with pharmaceutical regulations including HIPAA, GxP, and other industry standards
•    Manage complex data integrations involving third-party pharmaceutical datasets
Operational Excellence & Analytics
•    Support operational teams in executing sales campaigns, speaker programs, national sales meetings, and comprehensive reporting initiatives
•    Collaborate with analytics teams to implement advanced segmentation, call planning optimization, roster management, territory design, and field reporting capabilities
•    Oversee data management strategies with focus on master data governance and stewardship practices
•    Develop sophisticated reporting frameworks using SQL, Tableau, and other analytics platforms
Team Development & Mentorship
•    Mentor and guide career development of team members and colleagues
•    Foster knowledge sharing and best practices across CRM implementation teams

Required Qualifications:

Education & Experience

•    Bachelor's degree in Computer Science, Information Systems, or related technical field
•    Minimum 15 years of progressive experience in consulting or industry roles within pharmaceutical, life sciences, and healthcare sectors
•    Minimum 8 years of hands-on experience in Veeva CRM and Salesforce CRM solution design, implementation, and optimization

Technical Expertise
•    Data Management: Minimum 8 years of comprehensive data management experience

•    Master Data Management: Minimum 8 years in master data management and data stewardship practices
•    Analytics & Reporting: Advanced proficiency in SQL, Tableau, and data visualization tools
•    Development Skills: Strong programming capabilities in Apex, Salesforce Flow, JavaScript, and HTML

•    System Integration: Proven experience integrating CRM platforms with enterprise commercial applications
•    Third-Party Data: Experience with pharmaceutical data loading, validation, and reporting processes

Professional Certifications & Skills
•    Salesforce Administrator Certification (required

•    Exceptional client-facing communication skills (written and verbal)
•    Strong project management and stakeholder management capabilities

Preferred Qualifications:

Specialized Experience
•    Patient CRM Platforms: Implementation and optimization experience
•    Advanced Analytics: Machine learning, predictive modeling, and AI-driven insight

•    Digital Marketing Solutions: Salesforce Marketing Cloud, Veeva Approved Email implementations
•    Content Management: Veeva Vault knowledge and implementation experience

Additional Certification

•    Advanced Salesforce certifications (Platform Developer, Sales Cloud Consultant, etc.)
•    Veeva certifications

•    Project management certifications (PMP, Agile, etc.)

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.