Title:  Senior Manager Operations

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role:  Senior Ops Manager

Description:

Act as the primary onshore liaison between the client and offshore teams, ensuring smooth communication and understanding of business requirements.
Build and maintain strong relationships with key client stakeholders.
Manage client expectations and ensure alignment with project objectives.
Conduct regular governance meetings, providing status updates and discussing performance metrics
Oversee day-to-day BAU operations, including incident management, data discrepancy resolution, and SLA adherence.
Ensure operational processes are executed effectively and efficiently, adhering to quality standards.
Drive issue resolution by coordinating with cross-functional teams and leveraging predefined runbooks and SOPs.
Monitor and report operational performance metrics, identifying trends and areas for improvement.
Collaborate with offshore teams to ensure timely delivery of tasks and incidents.
Provide leadership and mentorship to the data operations team, fostering a culture of accountability and excellence.
Plan and allocate resources effectively, ensuring optimal utilization.
Identify opportunities for automation and process optimization to enhance operational efficiency.
Lead initiatives to implement new technologies or processes to improve data quality and operational accuracy.
Propose and implement continuous improvement strategies to meet evolving business needs.
Ensure compliance with client-specific data governance and security policies.
Identify risks related to operational tasks and implement mitigation plans.
Maintain documentation and audit trails for all BAU activities.

Desired Profile / Skills

• 12–15 years of experience in data operations or related fields, with at least 5 years in a client-facing engagement lead role.
• Proven expertise in managing BAU operations for large-scale data projects.
• Experience working with cross-functional, onshore-offshore delivery models.
• Familiarity with data tools and platforms like AWS (Redshift, S3, Glue), ETL tools (Informatica, IICS), and reporting tools (Tableau, Power BI).
• Strong understanding of SLA/KPI management and operational metrics.
• Knowledge of incident and problem management frameworks, leveraging ITIL practices.
• Exceptional communication and stakeholder management skills.
• Strong leadership and team management capabilities.
• Analytical mindset with problem-solving aptitude.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.