We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com 

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?  

We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people managers and account managers.  

We are a rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you.  

If this excites you, then apply below.  

Role: Senior Medical Engagement

Job Description: 

MEA Lead will liaison between the tele counsellors (MEA) managing the project deliverables from head quarter as central team and the project manager for driving patient support program deliverables meeting quality and performance standards. 

You will be responsible for: 

Team/people management for the entire program 
Driving performance 
Coordination with internal stakeholders 
Resource management 
Convey client requirements and review the work done by the team members in terms of enrolments, free drug delivery (FOC), challenges faced, interventions required, daily/monthly schedule and performance delivered and conduct their performance appraisal  
Develop and implement operational strategies and procedures to achieve program objectives 
Monitor program performance metrics by coordinating with Project Manager, identify areas for improvement, and implement corrective measures as needed 
Implementing BCP for the smooth functioning of the program 
Patient management and patient counselling skills 
Responsible to drive and maintain quality standards for various client deliverables across the team  
Responsible to educate the team (both existing and new members) on maintaining confidentiality of data for the patient support programme as per client and company norms  
Responsible to ensure that the team follows all the security rules with regards to various standards such as ISMS, ISO, CMMI and client guidelines 
Understand the scope of work; prepare the work/deployment plan and assign work to the team members  
Co-work with tele counsellors, provide ongoing coaching, on-field audits and feedback, identify training needs and plan for customised trainings  
Remain vigilant to identify any attempt of misconduct, involvement of team member(s) in unethical practices while executing program deliverables in the field and take timely action by reporting any such incident to the management 
Ensure that the entire team follows best practices with regards to processes and communication (internal and external) and mentor them on assigned therapy areas 

Your impact:  

Opportunity to work with global giants of the pharmaceutical industry 
Make an impact by contributing to improve health outcomes across the globe 
Opportunity to handle End-to-End Engagement for the Patient Support Programme 
Working with a proficient Project and account management team, who will be driving the entire Patient support Program for the client 

Requirements:  

Bachelor or above, major in nursing, medicine, pharmacy, public health, etc. will be preferred.  
2+ years of work experience preferably in managing patient support programs 
Excellent client-facing and communication skills. 
Patient management and patient counselling skills  
Capability of excellent written and verbal in English. 
Solid organizational skills including attention to detail and multitasking skills. 
Strong working knowledge of Microsoft Office. 
Empathy and willingness to listen and relate to patients and the team 
Ability to learn and operate CRM tools 

Desired Skills 

Developing, Planning and Tracking 
Coaching 
Supervision 
Staffing 
Process Improvement 
Performance Management 
Risk Control 
Verbal Communication 

EQUAL OPPORTUNITY 

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.