Title:  Strategic Account Director - Onsite

The Tectonic Account Director will not only have command of agency services but also influence strategic recommendations and client-side decision-making by being seen as the “agency lead” for their assigned brand/portfolio. 

Responsibilities: 

Leadership Persona: 

Account lead - Owns several brands or one large brand 

An expert in all aspects of a client’s business, being able to speak to the category, across channels/audiences, etc., and to the larger internal teams 

Oversees account(s) totaling  $4-6M+ in agency fee 

Presence – Authoritative (informed) and strategic mindset when meeting with the team, agency leaders, or clients. 

Masterful communicator with a combination of listening, speaking, and business writing skills; knows when to pick up the phone, when to be at the client, when to email  

Ability to identify cautionary client/project concerns that warrant proactive agency solutions and escalate to senior agency leadership 

Relationship Building: 

Trust and personal equity with all cross-functional team members to be able to rally them when needed to address client needs 

Regularly works with strategy to provide clear and proactive POVs on brand milestones, competitors, or market events. 

External – Recognized as the leading voice in the clients’ minds 

Considers broader ways to “get a seat at the table” by developing relationships with the extended client team (e.g., research team, sales training, medical, etc.) 

Fosters collaboration for innovative client solutions, always looking for ways to serve the client better and to grow their business. 

Manages up with a clear narrative for the account overall; mentors junior staff to improve their performance. 

Operational Proficiency: 

Brand oversight  - Accountable for all aspects of projects within the assigned brand/portfolio; and ensuring strategic rationale  

Ensures junior team members are delivering quality account management deliverables 

Manage the team through the development of more strategic project briefs and ensure client agreement to all assumptions. 

Review all deliverables to meet quality standards and client expectations 

Manage cross-functional teams to ensure an organized delivery of effective and engaging creative reviews of assets 

Effectively activates the right people at the right time to connect and drive forward key client/brand workstreams 

Financial Stewardship: 

total budget by having proactive, ongoing conversations with the project management team and clients/VP to meet revenue goals 

Final reviewer/approver of all project  estimates, SOWs, and finance trackers to ensure accuracy 

Accountable for monthly forecasts provided to agency leadership and for transparently addressing issues that may impact agency revenue. 

Responsible for leading the Phasing & Utilization process internally; able to communicate a clear and coherent narrative to explain revenue phasing changes/implications 

Ability to identify and pull forward tactics to support staff utilization and meet the projected forecast as needed 

Future forward thinking to maintain/grow revenue.  

Other Skillsets: 

Look for ways to become involved in the agency overall to establish rapport and demonstrate their commitment to growing as a future agency leader. 

Spearheads the brand planning process with strategy and creative to deliver the most innovative ideas possible and solidify the agency’s role as a strong partner 

Is capable of having ‘tough’ conversations internally and with clients, but instead handles them with professionalism and dignity to build further trust 

Identifies opportunities for live interactions as much as possible, focusing on ensuring the best possible client impression of the agency 

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