Title:  Techno-Functional Lead - Veeva Systems

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth

Role : Techno-Functional Lead – Veeva Systems

Description: You will be responsible for:

Techno-Functional Leadership
• Function as the primary Veeva subject matter expert across Vault CRM, PromoMats, MedComms & MedInquiry
• Translate complex business workflows into scalable configuration and technical solution design
• Own solution blueprinting, technical feasibility analysis, data governance alignment, and in-platform enhancements
• Ensure configuration-first implementation approach, optimizing for performance, upgrade compliance & technical debt reduction

Solution Architecture & Configuration Governance
• Validate object models, lifecycles, workflows, MLR and medical inquiry processes, role models & metadata design
• Govern release packaging, change control and audit-ready configuration documentation
• Drive content governance, claims/reference linkage, taxonomy and brand portal structures

Platform Integrations & Data Strategy
• Lead integration architecture across CRM, MDM, MAP, MedInfo, Analytics & Field Systems using Veeva APIs / Vault Loader
• Ensure error monitoring, job scheduling, sync governance & data integrity reporting
• Support data migration strategies including mapping, cleansing, validation & reconciliations before/after go-live
Testing, Validation & Go-Live Assurance
• Oversee SIT, E2E, regression & UAT cycles including user readiness assessments
• Support validation documentation including URS/FRS/RTM and GxP compliance evidence
• Approve go-live checklists covering users, environments, workflows, SLAs, reporting and SOP adoption

Operations Excellence & Managed Services Governance
• Govern L1–L3 triage with SLAs, severity management, RCA, backlog reduction and continuous improvement
• Drive platform performance monitoring, enhancement prioritization and release impact readiness
• Deliver monthly operational dashboards for ticket trends, SLA adherence and business value realization

Stakeholder Engagement & Communication
• Provide strategic guidance to Commercial IT, Medical Affairs, Field Enablement & Compliance teams
• Influence roadmap evolution using insight-driven recommendations & platform best practices
• Serve as escalation owner with Veeva Product Support and vendor teams

Training, Knowledge & Adoption
• Lead train-the-trainer, SOP creation, and asset handover for long-term adoption
• Maintain centralized knowledge assets including configuration specs, SOPs & change logs
• Ensure user proficiency for PromoMats MLR operations, MedComms governance, MedInquiry case processing & CRM workflows

Must Have

Desired Profile (Key Skills):
Experience
• 10+ years in techno-functional delivery roles for Veeva Vault platform implementations in Life Sciences
• Must have multi-module hands-on experience: Vault CRM, PromoMats, MedComms & MedInquiry
• Proven ability to lead end-to-end implementations & operational run models within regulated environments
Technical Expertise 
• Strong configuration knowledge across workflows, lifecycles, security, page layouts, dashboards & metadata
• Practical experience using Veeva APIs, Vault Loader, Integration Monitoring, Data reconciliation
• Strong understanding of GxP controls, validation practices & inspection-readiness compliance
Commercial & Medical Domain Competency
• CRM field engagement workflows, territory alignment, call capture & reporting
• MLR compliance frameworks, claims/reference governance, content readiness for CRM
• MedInfo case lifecycle, SLA tracking, structured response & escalation pathways

Leadership & Delivery Skills
•    Exceptional stakeholder management, risk navigation & executive communication.
•    Ability to lead distributed global teams across onshore–offshore delivery.
•    Strong analytical ability for SLA reporting, operational insights & scaling decisions.

Good to have

•    Veeva certifications (Vault Admin / CRM) strongly preferred.
•    Hands-on experience with Veeva RIM, Align, or OpenData Network.
•    PMP, SAFe, or Agile credentials.
•    Exposure to AI-led operations enhancements or workflow automation accelerators.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.